Belgium / Closed / Netherlands / SIP / Telephony / VoIP /
Dear customers,
Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.
This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.
We will try to minimize the downtime as much as possible.
Please find all details below:
| Start: |
2018-03-26 23:00* |
| End: |
2018-03-27 00:20* |
| Duration: |
5 minutes |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Internet / Maintenance / Netherlands /
Dear customers,
Edpnet has planned a maintenance in order to prepare for future works and better allocate the available space on our network.
This maintenance will cause an interruption of about 15 minutes on your services.
Please find all details below:
| Start: |
2018-03-27 03:00* |
| End: |
2018-03-27 05:00* |
| Duration: |
5 minutes |
| Impacted services: |
All Fiber to the Home and DSL connections |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Internet / Maintenance / Netherlands /
Dear customers,
KPN has planned a maintenance in order to replace the wiring of the ETN Node towards the DSLAMs. The interruption is expected to be 30 minutes.
This maintenance may affect your services.
Please find all details below:
| Start: |
2018-03-23 04:00* |
| End: |
2018-03-23 07:00* |
| Duration: |
30 minutes |
| Impacted services: |
internet, telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Issue / Netherlands / SIP / Telephony / VoIP /
Dear customers,
We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-23 12:03* |
| End: |
2017-11-23 14:42* |
| Duration: |
2 hours and 39 minutes |
| Impacted services: |
Outgoing and incoming telephony |
| Affected Areas: |
All areas |
Update 23/11/2017 15:15 : The issue was resolved, both incoming and outgoing calls pass through normal again.
Update 23/11/2017 14:44 : Due to recovery works, capacity on incoming telephony is low. We are looking into it with the highest priority.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Inbound Telephony / Issue / Netherlands / SIP / Telephony / VoIP /
Dear customers,
We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-21 09:36* |
| End: |
2017-11-21 14:23* |
| Duration: |
5 hours and 47 minutes |
| Impacted services: |
Incoming telephony |
| Affected Areas: |
All areas |
Update 21/11/2017 15:46 : The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.
Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.
Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.
Further details on the estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Closed / Issue / Netherlands / SIP / Telephony / VoIP /
Dear customers,
We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-16 06:00* |
| End: |
2017-11-23 05:32* |
| Duration: |
6 days, 23 hours and 32 minutes |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
Update 29/11/2017 11:50 : A solution for this issue was implemented last week. Monitoring of our system shows that this solution works as it was designed.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Internet / Issue / Netherlands / Solved /
Dear customers,
We are currently experiencing an issue with reachability towards Google. Our Network Operations team is investigating this issue, a ticket at Google has been created. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-12 11:00* |
| End: |
2017-11-12 23:00* |
| Duration: |
12 hours |
| Impacted services: |
Google reachabilitly |
| Affected Areas: |
All |
Update 13/11/2017 10:30 : Issue was resolved yesterday evening around 23:00. We are talking with Google what the exact cause was.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
AVM / Belgium / Info / Netherlands / Wireless /
Dear customers,
We would like to inform you about the recently noticed WPA2 vulnerability.
AVM analyzed the wireless security breach known as “Krack” which allows an attacker to perform a so-called man-in-the-middle-attack on clients who are trying to connect to a wireless LAN network. However, they consider their devices safe and stress out that the possibility of such an attack actually happening is quite insignificant since there are very specific conditions that must be met by the attacker to do the attack.
More information can be found on the following support site article:
https://www.edpnet.be/en/support/troubleshooting/internet/wireless-network-wpa2-vulnerability.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing / spam /
Dear customers,
We would like to inform you about a spam wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The source seems to be a botnet.
The email contains the subject “Server Violation”/”Emailed Invoice” and an attachment/spam link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/phishing.html#edpnet
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Issue / Netherlands / outage / Solved / Telephony /
Update: 2017-29-09 14:10: We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend.
Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage. Our Network Operations team is working together with Voice System Supplier to resolve the issue.
Update: 2017-09-28 16:40 : The outage has been resolved. All SoIPs are back online, traffic flow is normal and the transmission issue has been cleared.
Update: 2017-09-28 16:15 : Our SoIP2 is back online, the telephony traffic flow is getting better. The transmission issue with Proximus is still persisting, we are working with them to get it solved asap.
Update: 2017-09-28 15:15 : Our active servers reached capacity due to a transmission issue with Proximus we encountered. Our Network Operations team is working to provide a fix. Works on SoIP2 are also still in progress.
Update: 2017-09-28 11:50 : Network Operations team is working together with Voice System Supplier to resolve the issue on our SoIP 2. Traffic has been rerouted towards our active SoIPs 1 and 3. Channel capacity issue has been solved. Database repair is in progress.
Update: 2017-09-28 11:20 : Network Operations team is looking into a fix to improve the outgoing/incoming traffic flow on our active SoIPs.
Update: 2017-09-28 10:50 : Network Operations team has made some adjustments to reroute telephony traffic towards our other servers, however, due to the change, we reached a capacity issue of our other SoIP servers.
Dear customers,
We have experienced an outage with our Telephony services due to an issue with one of our SoiP servers.
Please find all details below:
| Start: |
2017-09-28 09:51* |
| End: |
2017-09-28 16:40* |
| Duration: |
6hours 49minutes |
| Impacted services: |
Incoming/Outgoing Calls |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time