Dear customers,
Our supplier has experienced an outage that impacted internet services in West and East Flanders. All affected connections have been restored and are fully operational as of 01:57 am.
Our Network Operations team is in contact with our supplier to identify the root cause of the incident. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
25-09-2023 01:26 |
| End*: |
25-09-2023 01:57 |
| Duration: |
31 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
We have planned a maintenance on our voice switches.
The telephony service will keep working during the maintenance, but there could be some minor interruptions in calls.
Please find all details below:
| Start*: |
23-03-2022 06:00 |
| End*: |
23-03-2022 07:00 |
| Duration: |
1 hour |
| Impacted services: |
telephony |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
18-03-2022 00:15 |
| End*: |
18-03-2022 06:00 |
| Duration: |
5 hours 45 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Zottegem |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
18-03-2022 00:00 |
| End*: |
18-03-2022 06:00 |
| Duration: |
potential impact: 2 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
La Louvière |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
11-03-2022 00:00 |
| End*: |
11-03-2022 06:00 |
| Duration: |
potential impact: 2 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
La Louvière |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
02-03-2022 00:15 |
| End*: |
02-03-2022 06:00 |
| Duration: |
5 hours 45 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Gavere |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
16-02-2022 01:00 |
| End*: |
16-02-2022 06:00 |
| Duration: |
5 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Koksijde |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
04-02-2022 01:00 |
| End*: |
04-02-2022 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Schaerbeek, Evere, Bruxelles (1000) |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
These works may cause a short interruption of your connection during scheduled maintenance window.
Please find all details below:
| Start*: |
25-01-2022 05:00 |
| End*: |
25-01-2022 06:00 |
| Duration: |
single disconnection for up to 5 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
02STR: Brussels region |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
The changes will cause a disconnect for affected sessions.
Please find all details below:
| Start*: |
21-12-2021 05:00 |
| End*: |
21-12-2021 06:00 |
| Duration: |
1 hour |
| Impacted services: |
all internet services |
| Affected Areas**: |
West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site