Maintenance planned on 22/04/2021 – impacted services: All internet services – region: Boom

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 22-04-2021 00:00
End*: 22-04-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Boom

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/04/2021 – impacted services: All internet services – region: Hasselt & Heusden-Zolder

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 21-04-2021 00:05
End*: 21-04-2021 06:00
Duration: 5 hours 55 minutes
Impacted services: all internet services
Affected Areas**: Hasselt & Heusden-Zolder

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 26/04/2021 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 26-04-2021 01:00
End*: 26-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Zandhoven,
Ichtegem,
Rotselaar,
Ramillies,
Ouffet,
Yvoir & Hamois

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED

Dear customers,

We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage.

Please find all details below:

Start*: 14-04-2021 11:58
End*: 14-04-2021 13:37 / 15h12
Duration: 1 hour 39 minutes
Impacted services: all internet services
Affected Areas**: A71: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

UPD 12h40: the problem has been located. Our engineers are working to get the link up as soon as possible.

UPD 13h13: we suspect broken card on top of the fiber cut. Our technician is on his way to replace the card. Estimated time of resolution : 15h00

UPD 13h40: the problem  on the main path (fiber cut) is fixed. The links are coming up.

UPD: 15h20: The faulty card has been replaced. The problem is fully resolved.


Maintenance planned on 20/04/2021 – impacted services: All internet services – region: Antwerp, Limburg, Flemish Brabant

Dear customers,

Following the recent outage in A3 area, edpnet has planned a maintenance in order to adapt and test the load balancing on our network.

This maintenance will cause a short interruption (up to 30 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 20-04-2021 04:00
End*: 20-04-2021 06:00
Duration: expected impact: session reconnection and up to 30 minutes downtime
Impacted services: all internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 14/04/2021 – impacted services: All internet services – region: Molenbeek-Saint-Jean : CLOSED

Dear customers,

SIBELGA has planned a power intervention on street which may affect your services.

This maintenance may affect your services.

Please find all details below:

Start*: 14-04-2021 08:00
End*: 14-04-2021 14:00
Duration: 6 hours
Impacted services: All internet services
Affected Areas**: Molenbeek-Saint-Jean

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/04/2021 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 21-04-2021 01:00
End*: 21-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Oudsbergen, Peer;
Poperinge;
Frasnes-lez-Anvaing, Celles;
Durbuy, Hamoir

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 14/04/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 14-04-2021 01:00
End*: 14-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Geel & Kasterlee,
Galmaarden & Bever,
Durbuy & Ferrières,
Cerfontaine,
Hastière & Onhaye.

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 12/04/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 12-04-2021 01:00
End*: 12-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Lille,
Poperinge,
Beloeil,
Waimes

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/04/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 07-04-2021 01:00
End*: 07-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Temse & Waasmunster;
Quévy;
Gouvy;
Momignies

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site