Outage: Extreme weather conditions in Liège, Verviers, Eupen & Rochefort

Dear customers,

Heavy rainfalls and floods in the eastern Belgium caused unprecedented destructions, including major damages to Proximus infrastructure.

Several of local exchanges in the region of Liège, Verviers, Eupen & Rochefort are flooded or lost electrical power. More than 150 remote optical platforms and street cabinet are currently out of service.

Proximus has an action plan ready to have their network up & running when the situation starts to improve. Repair services are already working on many locations, yet for most of them it may take up to several days to restore the services.

We’ll be updating the post as new information becomes available.

Our thoughts are with all those affected.

Please find all details below:

Start*: 14-07-2021
End*: TBC
Duration: TBC
Impacted services: All internet services
Affected Areas**: Liège, Verviers, Eupen & Rochefort

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED

Dear customers,

We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage.

Please find all details below:

Start*: 14-04-2021 11:58
End*: 14-04-2021 13:37 / 15h12
Duration: 1 hour 39 minutes
Impacted services: all internet services
Affected Areas**: A71: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

UPD 12h40: the problem has been located. Our engineers are working to get the link up as soon as possible.

UPD 13h13: we suspect broken card on top of the fiber cut. Our technician is on his way to replace the card. Estimated time of resolution : 15h00

UPD 13h40: the problem  on the main path (fiber cut) is fixed. The links are coming up.

UPD: 15h20: The faulty card has been replaced. The problem is fully resolved.


Outage: Antwerp, Limburg, Flemish Brabant : internet & fixed voice : CLOSED

Dear customers,

We have experienced an outage with internet and fixed voice in area A3, about half of all regions in this area were impacted.  The outage was due to a maintenance on the main path and our backup setup didn’t take over. Our Network operations team has already found the source of the problem and will plan a new maintenance soon to prevent this from happening again.

Please find all details below:

Start*: 12-04-2021 22:26
End*: 12-04-2021 23:01
Duration: 35 minutes
Impacted services: internet & voice
Affected Areas**: Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: edpnet office numbers unreachable : SOLVED

Dear customers,

We have experienced an outage with our reachability by phone.  We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage.

Please find all details below:

Start*: 22-03-2021 08:08
End*: 22-03-2021 09:40
Duration: 1 hour 32 minutes
Impacted services: edpnet support reachability
Affected Areas**: edpnet office

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: problem with mobile telephony : SOLVED

Dear customers,

We have experienced an outage with mobile telephony.

Please find all details below:

Start*: 18-03-2021 14:20
End*: 18-03-2021 14:35
Duration: 15 minutes
Impacted services: mobile telephony
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: problem with mobile data, 4G/LTE backup : SOLVED

Dear customers,

We have experienced an outage with mobile data, 4G & LTE backup services.

Please find all details below:

Start*: 19-01-2021 11:30
End*: 19-01-2021 14:10
Duration: 2 hours 40 minutes
Impacted services: mobile data, 4G/LTE backup
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: DDoS attacks on 13/12/2020 – region: Antwerp, Limburg, Flemish Brabant : SOLVED

Dear customers,

On Sunday 13/12/2020 edpnet experienced a DDoS attack which was causing slow and unstable connection for our customers.  Our Network Operations team has found and mitigated the source of the issue.

Please find all details below:

Start*: 2020-12-13 05:25
End*: 2020-12-13 11:20
Duration: 5 hours 55 minutes
Impacted services: all internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: High latency and speed issues – region: Liège, Namur, province of Luxembourg : SOLVED

Dear customers,

Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted.

Customers may notice higher latency and speed issues.

Please find all details below:

Start*: 2020-11-13 08:58
End*: 2020-11-13 10:55
Duration: 1h57min
Impacted services: high latency, speed issues
Affected Areas**: 41GRE: Liège, Namur, province of Luxembourg

UPDATE 10h44: technicians are currently fixing the faulty fiber joint

UPDATE 11h00: the link is restored. Traffic flow is coming back to normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage : Problem with internet services – DDoS attacks on 28/08-31/08/20 : SOLVED

Dear customers,

We have experienced an outage with internet services (traffic drops) due to several DDoS attacks*** on our network. The attacks occurred at different hours and were causing intermittent connection, speed issues and packet loss. The heaviest one took place on Monday 31/08 and lasted from 11h15 until 18h45. Outside of those hours, everything was normal. Our Network Operations team has found and applied (on 01/09 at 1h29) a permanent solution to prevent and immediately mitigate such attacks in the future.

Please find all details below:

Start*: 2020-08-28 18:00*
End*: 2020-09-01 01:29*
Duration: 1) 2020-08-28 18:00 – 2020-08-28 19:00

2) 2020-08-30 20:30 – 2020-08-30 20:45

3) 2020-08-30 22:20 – 2020-08-31 00:55

4) 2020-08-31 04:05 – 2020-08-31 05:05

5) 2020-08-31 11:15 – 2020-08-31 18:45

Impacted services: all internet services
Affected Areas**: all areas

EDIT 12:30*: We have been under attack again since approximately 11:15. Access to our issues blog was limited so we were unable to keep you updated. Our apologies. We are doing our best to mitigate and solve the problem.

EDIT 2: 15h12*: Seems that the last attack is still ongoing.  We are working hard to try to minimize the impact. Rebooting your modem/router to receive new DNS servers can help (but not guaranteed).  In general surfing should be possible, only certain destinations will be difficult to reach.  We keep you posted.

EDIT 3: 20h25*: The last attack finished at 18:45. We did our best to mitigate what was possible but the overload was extensive. Edpnet DNS servers are currently available again. We are working very hard with an external party towards providing a permanent solution to minimize the impact of any further attacks.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site

*** DDoS (Distributed-Denial-of-Service- attack) is kind of a cyber-attack, when malicous users seek to make a machine or network resource unavailable by flooding the provider or target with superfluous requests, which results in systems overload and connectivity issues


Outage : Problem with internet services – SOLVED

Dear customers,

We are currently experiencing an outage with internet services (traffic drops). Our Network Operations team is investigating the outage.

Further details on the affected areas and an estimated duration will be released as soon as possible.

EDIT 19:40*: Our DNS-servers were the target of a concerted DDOS-attack for approximately one hour (18:00 – 19:00), involving large amounts of traffic and major network saturation. At this time the attack has cleared up and we are investigating further.

EDIT 30/8 20:35*: It seems like we’re being attacked again since a few minutes. Our Network Operations team is investigating. More updates will follow soon.

EDIT 20:45*: The attack was mitigated after some actions from our Network Operations team. It was smaller than last time, but still very much able to knock out our DNS-servers. We’re working to restore all services.

EDIT: 21:15*: All services are restored.

EDIT: 31/8 5h05 We experienced other waves of DDoS attacks between 30/8 22h20 and 31/08 05h05. For the moment, the attacks are fully mitigated.

We apologize for the inconveniences.

Best regards
The edpnet team