Maintenance planned on 28/07/2022 – impacted services: All internet services

Dear customers,

KPN has planned a maintenance which may affect your services.

Please find all details below:

Start*: 28-07-2022 01:00
End*: 28-07-2022 07:00
Duration: expected impact: 2 hours 30 minutes
Impacted services: all internet services
Affected Areas**: The Netherlands: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing mails with fake delivery notice

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

Customers receive emails with a fake delivery notice, pretending to come from edpnet and containing a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team

 


Maintenance in the Netherlands rescheduled for 28/06/2022 – impacted services: All internet services

Dear customers,

Please be informed that the maintenance we announced earlier for the Netherlands has been postponed to 28/06/2022.

This maintenance will cause multiple short disconnections during the scheduled window.

Please find all details below:

Start*: 28/06/2022 00:00
End*: 28/06/2022 06:00
Duration: expected impact: multiple short disruptions
Impacted services: all internet services
Affected Areas**: the Netherlands: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 27/06/2022 – impacted services: All internet services

Dear customers,

We have planned a maintenance on our core routers in order to improve the performance and the quality of our services.

The maintenance will cause multiple short disconnections during the scheduled window.

Please find all details below:

Start*: 27-06-2022 00:00
End*: 27-06-2022 06:00
Duration: expected impact: multiple short disruptions
Impacted services: all internet services
Affected Areas**: the Netherlands: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing mails “espace client”

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

The email with the subject “espace client” pretends to come from edpnet service desk and contains a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Phishing : Fake notice of deactivation of your edpnet account

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

The email with the subject “Kennisgeving van deactivering van Edpnet-account” pretends to come from edpnet service desk and contains a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: Datacenter Sint-Niklaas. SOLVED

Dear customers,

We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

EDIT 10:19*: The issues were resolved at 9h30. We are investigating further.

Please find all details below:

Start*: 13-08-2021 8:15*
End*: 13-08-2021 9:30*
Duration: Approx. 75 minutes
Impacted services: Mail/webmail services, my edpnet, etc.
Affected Areas**: ALL

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing mails “MAIL QUOTA EXCEEDED”

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

Customers receive emails pretending to come from a mailserver / support center, etc. The message tells you that your mail storage quota has been exceeded and incoming mails have been placed on hold until you click on a link.

Here is an example:

This is a blackmail spam and opening the link may cause a leak of your logins.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: edpnet office numbers unreachable : SOLVED

Dear customers,

We have experienced an outage with our reachability by phone.  We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage.

Please find all details below:

Start*: 22-03-2021 08:08
End*: 22-03-2021 09:40
Duration: 1 hour 32 minutes
Impacted services: edpnet support reachability
Affected Areas**: edpnet office

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Report on the recent wave of attacks on FRITZ!Box modems

Dear customers,

Several media across Europe reported an increased number of unsuccessful access attempts to FRITZ!Box modems. Edpnet has taken the necessary measures to avoid possible attempts and mitigate the risk for our customers.

The access attempts are usually automated and originate from unknown remote sites on the internet, using common user names and passwords, and are known as brute-force attacks.

The recent wave of attacks was originated from the IP address 185.232.52.55 which, according to AbuseIPDB, has been involved in multiple abusive activities for quite a while now. Our NOC team denied all traffic from this IP address to our network, which will make further attacks impossible.

Generally these attacks are not something to worry about, as hackers rely on password stuffing (a systematic attempt at guessing all possible combinations in a particular character space), which, as long as the device is protected by a strong and unique password, does not appear to carry any significant risk for users.

FRITZ!Box has its own built-in brute-force protection system which notably reduces the risk of a successful intrusion. Those FRITZ!Box devices over which we have a remote control via the protocol TR-069 are also secure: we use automatically generated users and passwords which are virtually impossible to guess. Apart from that, our team is on standby 24/7 to blackhole the IP addresses which are engaged in abusive activities should a new massive attack happens.

The situation has also been acknowledged by AVM, the manufacturer of FRITZ! products. To make it more difficult for unauthorized persons to access your FRITZ!Box and to minimize the number of weak points for potential attacks, check out the following safety instructions: https://en.avm.de/service/fritzbox/fritzbox-7360/knowledge-base/publication/show/3299_FRITZ-Box-reports-Login-by-user-failed/

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team