Info / Issue / Solved /
Dear customers,
We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now.
Please find all details below:
| Start*: |
24-11-2022 12:25 |
| End*: |
24-11-2022 12:31 |
| Duration: |
6 minutes |
| Impacted services: |
internet services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located. We are looking into a solution with the highest priority. Further updates will be released as soon as possible.
Update 4/11/2022: Telephone queues are open since yesterday from 9-17h, backlog is being processed with success. If possible, create a ticket instead of calling to reduce our waiting times.
Please find all details below:
| Start*: |
02-11-2022 8:00 |
| End*: |
|
| Duration: |
TBC |
| Impacted services: |
Helpdesk and service delivery |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Mail / Netherlands / webmail /
Dear customers,
We have experienced an outage with our mail services and webmail application due to a software issue on our MySQL server.
Our Network Operations team has investigated and resolved the outage.
Please find all details below:
| Start*: |
05-10-2022 08:33 |
| End*: |
05-10-2022 09:40 |
| Duration: |
1 hour 7 minutes |
| Impacted services: |
Mail services / Webmail |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Vous avez des messages électroniques en attente” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Issue / Solved /
UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem.
UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed.
UPDATE 10h52: lines in Walloon Brabant and Hainaut are up again. End of the power works expected soon.
UPDATE 10h49 : A new disconnection on 71GIL area. All lines in Walloon Brabant and Hainaut are currently down. Proximus confirmed power works ongoing on their network.
Dear customers,
We have experienced an outage which affected internet services of our customers in Walloon Brabant and Hainaut regions. There were several disconnections of a few minutes. Now all lines are up.
Please find all details below:
| Start*: |
16-03-2022 07:22 |
| End*: |
18-03-2022 07h16 |
| Duration: |
12 minutes (between 07:22 and 07:34)
4 minutes (between 07:50 and 07:54)
6 minutes (between 10:46 and 10:52)
40 minutes (18/03 between 06h36 and 07h16)
|
| Impacted services: |
All internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Internet / outage /
Dear customers,
We are currently experiencing an outage with our network backbone. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Edit 18:50*: Broken card replaced, all services restored.
Please find all details below:
| Start*: |
09-02-2022 13:49* |
| End*: |
09-02-2022 18:31* |
| Duration: |
5:18 |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR, 03BKC, 41GRE |
Edit 16:15*: We have identified the failure and mitigated its downsides. Users may have noticed increased latency from 14:00 onwards but this should be resolved since 16:15. Our techs are moving onsite to replace affected hardware.
Edit 17:26*: You may still notice some latency, we are working on minimizing this as much as possible until the hardware replacement is done.
Edit 18:50*: Broken card replaced, all services restored.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
22-04-2021 00:00 |
| End*: |
22-04-2021 06:00 |
| Duration: |
6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Boom |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Netherlands / Solved /
Dear customers,
We have experienced an outage with our reachability by phone. We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage.
Please find all details below:
| Start*: |
22-03-2021 08:08 |
| End*: |
22-03-2021 09:40 |
| Duration: |
1 hour 32 minutes |
| Impacted services: |
edpnet support reachability |
| Affected Areas**: |
edpnet office |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Mobile / outage /
Dear customers,
We have experienced an outage with mobile telephony. Customers may have noticed voice issues, longer call setup time or no network at all. The cause of the problem was found and solved by the service supplier.
If you still have issues with your mobile services, please reboot your cellphone device.
Please find all details below.
| Start*: |
02-03-2021 11:00 |
| End*: |
02-03-2021 12:35 |
| Duration: |
1 hour 35 minutes |
| Impacted services: |
mobile telephony |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
UPDATE 12h05 : the cause of the problem is found, problem solution is ongoing.
Belgium / Info / Issue / outage / Solved /
Dear customers,
Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted.
Customers may notice higher latency and speed issues.
Please find all details below:
| Start*: |
2020-11-13 08:58 |
| End*: |
2020-11-13 10:55 |
| Duration: |
1h57min |
| Impacted services: |
high latency, speed issues |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
UPDATE 10h44: technicians are currently fixing the faulty fiber joint
UPDATE 11h00: the link is restored. Traffic flow is coming back to normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
