Outage: Mobile services: SOLVED

Dear customers,

We are currently experiencing an outage with our Mobile services.  Our network provider is investigating this outage.  Further updates will be released as soon as possible.

EDIT 19:06 Our provider solved the issue.

Please find all details below:

Start*: 19-11-2021 17:00
End*: 19-11-2021 19:01
Duration: 2h 01
Impacted services: Data Services, SMS, Voice Services
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Mobile telephony issues : SOLVED

Dear customers,

We have experienced an outage with mobile telephony. Customers may have noticed voice issues, longer call setup time or no network at all. The cause of the problem was found and solved by the service supplier.

If you still have issues with your mobile services, please reboot your cellphone device.

Please find all details below.

Start*: 02-03-2021 11:00
End*: 02-03-2021 12:35
Duration: 1 hour 35 minutes
Impacted services:  mobile telephony
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

 

UPDATE 12h05 : the cause of the problem is found, problem solution is ongoing.


Outage: problem with mobile data, 4G/LTE backup : SOLVED

Dear customers,

We have experienced an outage with mobile data, 4G & LTE backup services.

Please find all details below:

Start*: 19-01-2021 11:30
End*: 19-01-2021 14:10
Duration: 2 hours 40 minutes
Impacted services: mobile data, 4G/LTE backup
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site