Outage: all EFM connections are down : SOLVED

Dear customers,

We have experienced an outage with EFM connections. The cause (a broken fiber lead on the Proximus equipment) was found and fixed by Proximus and our engineers.

Start*: 27-04-2021 10:30
End*: 27-04-2021 15:55
Duration: 5 hours 25 minutes
Impacted services: all EFM lines
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

 


Maintenance planned on 23/04/2021 – impacted services: All internet services – region: Rumst

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 23-04-2021 00:00
End*: 23-04-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Rumst

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 22/04/2021 – impacted services: All internet services – region: Boom

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 22-04-2021 00:00
End*: 22-04-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Boom

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/04/2021 – impacted services: All internet services – region: Hasselt & Heusden-Zolder

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 21-04-2021 00:05
End*: 21-04-2021 06:00
Duration: 5 hours 55 minutes
Impacted services: all internet services
Affected Areas**: Hasselt & Heusden-Zolder

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 26/04/2021 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 26-04-2021 01:00
End*: 26-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Zandhoven,
Ichtegem,
Rotselaar,
Ramillies,
Ouffet,
Yvoir & Hamois

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED

Dear customers,

We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage.

Please find all details below:

Start*: 14-04-2021 11:58
End*: 14-04-2021 13:37 / 15h12
Duration: 1 hour 39 minutes
Impacted services: all internet services
Affected Areas**: A71: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

UPD 12h40: the problem has been located. Our engineers are working to get the link up as soon as possible.

UPD 13h13: we suspect broken card on top of the fiber cut. Our technician is on his way to replace the card. Estimated time of resolution : 15h00

UPD 13h40: the problem  on the main path (fiber cut) is fixed. The links are coming up.

UPD: 15h20: The faulty card has been replaced. The problem is fully resolved.


Maintenance planned on 20/04/2021 – impacted services: All internet services – region: Antwerp, Limburg, Flemish Brabant

Dear customers,

Following the recent outage in A3 area, edpnet has planned a maintenance in order to adapt and test the load balancing on our network.

This maintenance will cause a short interruption (up to 30 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 20-04-2021 04:00
End*: 20-04-2021 06:00
Duration: expected impact: session reconnection and up to 30 minutes downtime
Impacted services: all internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 14/04/2021 – impacted services: All internet services – region: Molenbeek-Saint-Jean : CLOSED

Dear customers,

SIBELGA has planned a power intervention on street which may affect your services.

This maintenance may affect your services.

Please find all details below:

Start*: 14-04-2021 08:00
End*: 14-04-2021 14:00
Duration: 6 hours
Impacted services: All internet services
Affected Areas**: Molenbeek-Saint-Jean

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Antwerp, Limburg, Flemish Brabant : internet & fixed voice : CLOSED

Dear customers,

We have experienced an outage with internet and fixed voice in area A3, about half of all regions in this area were impacted.¬† The outage was due to a maintenance on the main path and our backup setup didn’t take over. Our Network operations team has already found the source of the problem and will plan a new maintenance soon to prevent this from happening again.

Please find all details below:

Start*: 12-04-2021 22:26
End*: 12-04-2021 23:01
Duration: 35 minutes
Impacted services: internet & voice
Affected Areas**: Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/04/2021 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 21-04-2021 01:00
End*: 21-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Oudsbergen, Peer;
Poperinge;
Frasnes-lez-Anvaing, Celles;
Durbuy, Hamoir

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site