Belgium / Netherlands / outage /
Dear customers,
We are currently experiencing an outage with our peering via AMS-IX. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
22-11-2023 19:08* |
| End*: |
22-11-2023 23:04* |
| Duration: |
3 hours 56 minutes |
| Impacted services: |
Global internet connectivity |
| Affected Areas**: |
All areas |
More info can be found here:
https://www.ams-ix.net/ams/documentation/total-stats
https://www.ams-ix.net/ams/outage-on-amsterdam-peering-platform
Edit 11:03*: AMS-IX has confirmed the outage started affecting users again since 9:38 today. As before, the outage will only affect you irregularly and will not cause a total loss of connectivity. Some pages may load slow or not at all, some services might be harder to reach. AMS-IX is investigating the issue and we will keep you posted.
Edit 11:28*: AMS-IX reports they have identified and possibly isolated the problem, so recovery is to be expected soon. It is worth mentioning that this issue does not affect our services to our customers directly as we have enough bandwith to provide even with AMS-IX down. But it may affect internet speed and stability as this issue affects a considerable percentage of all traffic handled by our peering provider. We are closely monitoring the situation to make sure it remains stable for us.
Edit 14:56*: AMS-IX is continuing to update and it seems like they have found the problem, and are mitigating the situation as we speak. We see the situation is normalizing, which means your connectivity should be improving. Our additional measures remain in effect until AMS-IX has closed the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Our supplier will be carrying out works on its network that may affect your services.
Please find all details below:
| Start*: |
04-12-2023 01:00 |
| End*: |
04-12-2023 06:00 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Our supplier has performed the maintenance last night that might have affected connections in the following regions:
- Brussels
- Antwerp, Limburg, Flemish Brabant
Please find all details below:
| Start*: |
Brussels: 13-11-2023 01:20
Antwerp, Limburg, Flemish Brabant: 13-11-2023 02:45 |
| End*: |
Brussels: 13-11-2023 01:55
Antwerp, Limburg, Flemish Brabant: 13-11-2023 03:15 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
A2: Brussels
A3: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Our supplier has performed the maintenance last night that might have affected connections in the following regions:
- Liège, Namur, province of Luxembourg
- Walloon Brabant, Hainaut
- West and East Flanders
The downtime lasted approximately 20 minutes. All affected connections have been restored and are fully operational by 2am.
Please find all details below:
| Start*: |
23-10-2023 01:00 |
| End*: |
23-10-2023 02:00 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
A4: Liège, Namur, province of Luxembourg
A71: Walloon Brabant, Hainaut
A9: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
We are currently experiencing an outage with internet connectivity in the region of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
We apologize for the delay in confirming the incident.
Please find all details below:
| Start*: |
18-10-2023 12:22 |
| End*: |
18-10-2023 14:16 |
| Duration: |
1h54min |
| Impacted services: |
All internet and telephony services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut |
Update 14:25*: All impacted connections have been successfully restored and are now fully operational. We are in contact with our supplier to identify the root cause of the incident. We are monitoring the situation to ensure that there are no further impacts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
We are currently experiencing an outage with internet and fixed voice services in service area A71. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
26-09-2023 18:07 |
| End*: |
26-09-2023 20:15 |
| Duration: |
2 hours 2 minutes |
| Impacted services: |
internet and fixed voice services |
| Affected Areas**: |
A71: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 20:09*: The problem has been located, a major fiber outage has cut both fibers from our supplier. No estimated time of repair known as of yet.
Update 20:19*: One fiber link seems to be restored, traffic should start to flow. Backup patch is still down, but we expect no more impact for our clients.
Update 22:00*: The backup link has been restored, too. All affected connections have been restored and are fully operational by now.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Our supplier has experienced an outage that impacted internet services in West and East Flanders. All affected connections have been restored and are fully operational as of 01:57 am.
Our Network Operations team is in contact with our supplier to identify the root cause of the incident. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
25-09-2023 01:26 |
| End*: |
25-09-2023 01:57 |
| Duration: |
31 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / email / outage / Solved / Telephony /
Dear customers,
We experienced an outage with one of our core routers at the Sint-Niklaas office. Our Network Operations team investigated this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
04-07-2023 10:27 |
| End*: |
04-07-2023 10:53 |
| Duration: |
26 minutes |
| Impacted services: |
All voice traffic (voip, cloud PBX), e-mail, My Edpnet access, datacenter |
| Affected Areas**: |
All areas |
Update 04/07/2023 12:03*: The issue was localized and resolved after a reconfiguration of the affected device. The cause was found to be a failure at network level which it handled incorrectly.
Update 07/07/2023 9:20*: We experienced a new outage with our core router at 8:36 this morning. It was resolved by 9:10. We have identified the core problem and will be implementing a permanent solution next week to prevent this from happening again. We will keep you updated on the progress and share more information as it becomes available.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / outage /
Dear customers,
Due to a card failure in one of our datacenters some customers may experience issues with the mail and telephony services hosted at our Sint-Niklaas datacenter.
Our network engineer is already en route to the location to swap the faulty card. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
03-05-2023 23:41 |
| End*: |
04-05-2023 11:04 |
| Duration: |
11h23min |
| Impacted services: |
Mail and telephony services |
| Affected Areas**: |
All areas |
Update 04/05/2023 09:35: Our engineer is expected to arrive at the location by 10:30am. We will provide an update as soon as the faulty card has been replaced.
Update 04/05/2023 11:04: The card has been swapped and the link has been successfully restored. The issue should now be resolved. We will continue to monitor the situation to ensure that there are no further impacts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Antwerp / Belgium / outage / Solved /
Dear customers,
We have experienced an outage with all internet services in Antwerp. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
25-04-2023 10:12 |
| End*: |
25-04-2023 10:32 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 10:45*: The issue was already resolved after troubleshooting with our network provider at 10:32. We are closely following up the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site