outage / Solved /
Dear customers,
We are currently experiencing an outage with our My edpnet service. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Update 26/03/2024 at 10:00:
Great news: my edpnet is back up and running! Ready to check your usage, place orders, create support tickets, view invoices, and manage payments? Everything is back online, quick and easy.
Thank you for your patience and welcome back!
Update 12/03/2024 at 9:50:
Dear Customers,
We have found that unauthorised persons have accessed the administrative systems at edpnet due to a cyber attack.
By responding quickly and appropriately, the incident was limited to a few administrative systems and there was no impact on customers’ connectivity services.
Technical issues
We are currently experiencing technical difficulties as a result of this breach, which means that you are currently unable to log into my edpnet. We are working on a solution with the highest priority to restore access and further strengthen security.
What have we done so far?
We immediately took the necessary steps to additionally secure the systems against further exposure, and launched an investigation in collaboration with cyber security experts to help us address the incident.
The operation of services to customers has been safeguarded, so you will not experience any impact in your connectivity.
The incident is currently under control and all affected parties have been informed.
With this, we hope to have informed you sufficiently. As soon as we have more information, we will provide further communication.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to upgrade hardware and one of interconnectivity links with our supplier.
This maintenance will require a complete reconnect of all active internet connections in Walloon Brabant and Hainaut, as well as in the provinces of Liège, Namur and Luxembourg.
Please find all details below:
| Start*: |
12-03-2024 04:00 |
| End*: |
12-03-2024 06:00 |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to upgrade hardware and one of interconnectivity links with our supplier.
This maintenance will require a complete reconnect of all active internet connections in the area of Brussels as well as in Antwerp, Limburg and Flemish Brabant.
Please find all details below:
| Start*: |
27-02-2024 04:00 |
| End*: |
27-02-2024 06:00 |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced an outage with internet and fixed voice services in the area of Antwerp, Limburg and Flemish Brabant, leading to connectivity issues for some of our customers in this region. Our Network Operations team has identified the problem as coming from a faulty link and has corrected it.
All affected sessions have been restored by approximately 07:45. We will continue to closely monitor the situation to ensure that there are no further impacts.
Please find all details below:
| Start*: |
14-02-2024 06:40 |
| End*: |
14-02-2024 07:45 |
| Duration: |
1 hour 5 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg and Flemish Brabant |
Update 14/02/2024 11:31: Upon further investigation, we identified a faulty card as the root cause of the issue. Our network engineer arrived to the location to replace it. The repair works resulted in a complete session reconnect for the entire service area around 11:10. By 11:30, most sessions have recovered and are now operational again. If your modem has not been able to connect yet, a reboot may be needed. Our apologies for the inconvenience.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / Netherlands / Solved / Telephony /
Dear customers,
We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience!
| Start*: |
01-02-2024 12:44 |
| End*: |
01-02-2024 14:42 |
| Duration: |
1h58m |
| Impacted services: |
Some percentage of all outbound calls |
| Affected Areas**: |
All areas (Belgium & the Netherlands) |
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / outage / Solved /
Dear customers,
Saturday morning, we experienced an outage with a core router servicing 91GEN, which resolved itself quickly. Our Network Operations team investigated this outage and found no lasting problems. Monitoring shows all affected sessions restored themselves within 20 minutes.
Please find all details below:
| Start*: |
13-01-2024 07:22* |
| End*: |
13-01-2024 07:23* |
| Duration: |
Less than one minute |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: All of East and West Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Internet / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to upgrade hardware and one of our interconnectivity links with Proximus in West and East Flanders. This action will require a complete reconnect of all active internet connections in this area.
This maintenance may affect your services.
Please find all details below:
| Start*: |
16-01-2024 04:00* |
| End*: |
16-01-2024 06:00* |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / outage /
Dear customers,
We are currently experiencing an outage with PPPoE connections in 91GEN area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
11-12-2023 16:13* |
| End*: |
11-12-2023 16:51* |
| Duration: |
38 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: all areas affected |
EDIT 16:51*: Our technical team has found the cause and has resolved it. If you should still have any issues, please reboot your modem to refresh its PPPoE session and attempts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
We are currently experiencing an outage with internet and fixed voice services in the area of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
30-11-2023 04:44 (full impact since around 07:00) |
| End*: |
30-11-2023 14:40 |
| Duration: |
9 hours and 56 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut |
Update 10:13*: Our network engineers are working to isolate the fault. We suspect a software fault, the investigation is currently in progress.
Update 10:47*: The investigation is still ongoing to identify the root cause. Further updates will be shared as soon as possible.
Update 12:09*: Our engineer is currently on site, working to isolate and replace the faulty equipment. We are doing our best to restore the service, however we cannot confirm the exact ETR at this moment.
Update 14:47*: We were able to stabilize the situation by around 12:30 and proceeded with preparations for replacing the faulty equipment. At 14:15, the switch to the new hardware has been successfully completed. All sessions have been restored by approximately 14:40. We will continue to closely monitor the situation to ensure that there are no further impacts.
Update 15:55*: All sessions affected by the incident have been up and running since the last update. We have put extra measures in place to ensure that the situation remains stable.
We acknowledge that this is the third incident in the area of Walloon Brabant and Hainaut in the past three months. Currently, there is no indication that the ongoing outage is related to the incidents occurred earlier in September and October, which were caused by a fiber cut and hardware failure of the optical card, respectively. We understand the frustration that this situation may cause and sincerely apologize for any inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / outage /
Dear customers,
We are currently experiencing an outage with our peering via AMS-IX. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
22-11-2023 19:08* |
| End*: |
22-11-2023 23:04* |
| Duration: |
3 hours 56 minutes |
| Impacted services: |
Global internet connectivity |
| Affected Areas**: |
All areas |
More info can be found here:
https://www.ams-ix.net/ams/documentation/total-stats
https://www.ams-ix.net/ams/outage-on-amsterdam-peering-platform
Edit 11:03*: AMS-IX has confirmed the outage started affecting users again since 9:38 today. As before, the outage will only affect you irregularly and will not cause a total loss of connectivity. Some pages may load slow or not at all, some services might be harder to reach. AMS-IX is investigating the issue and we will keep you posted.
Edit 11:28*: AMS-IX reports they have identified and possibly isolated the problem, so recovery is to be expected soon. It is worth mentioning that this issue does not affect our services to our customers directly as we have enough bandwith to provide even with AMS-IX down. But it may affect internet speed and stability as this issue affects a considerable percentage of all traffic handled by our peering provider. We are closely monitoring the situation to make sure it remains stable for us.
Edit 14:56*: AMS-IX is continuing to update and it seems like they have found the problem, and are mitigating the situation as we speak. We see the situation is normalizing, which means your connectivity should be improving. Our additional measures remain in effect until AMS-IX has closed the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site