Maintenance planned on 08/07/2021 – impacted services: All internet services – regions: Diest, Eeklo

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 08-07-2021 00:00
End*: 08-07-2021 06:00
Duration: potential impact: up to 6 hours
Impacted services: all internet services
Affected Areas**: Diest;
Eeklo

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 02/07/2021 – impacted services: All internet services – region: Eeklo, Assesse

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 02-07-2021 00:00
End*: 02-07-2021 06:00
Duration: up to 6 hours
Impacted services: all internet services
Affected Areas**: Eeklo, Assesse

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/06/2021 – impacted services: All internet services – region: Ohey

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 25-06-2021 00:00
End*: 25-06-2021 06:00
Duration: potential impact: up to 6 hours
Impacted services: all internet services
Affected Areas**: Ohey

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 10/06/2021 – impacted services: All internet services – region: Oudsbergen

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 10-06-2021 00:05
End*: 10-06-2021 06:00
Duration: 5 hours 55 minutes
Impacted services: all internet services
Affected Areas**: Oudsbergen

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing mails “MAIL QUOTA EXCEEDED”

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

Customers receive emails pretending to come from a mailserver / support center, etc. The message tells you that your mail storage quota has been exceeded and incoming mails have been placed on hold until you click on a link.

Here is an example:

This is a blackmail spam and opening the link may cause a leak of your logins.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: all EFM connections are down : SOLVED

Dear customers,

We have experienced an outage with EFM connections. The cause (a broken fiber lead on the Proximus equipment) was found and fixed by Proximus and our engineers.

Start*: 27-04-2021 10:30
End*: 27-04-2021 15:55
Duration: 5 hours 25 minutes
Impacted services: all EFM lines
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

 


Maintenance planned on 23/04/2021 – impacted services: All internet services – region: Rumst

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 23-04-2021 00:00
End*: 23-04-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Rumst

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 22/04/2021 – impacted services: All internet services – region: Boom

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 22-04-2021 00:00
End*: 22-04-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Boom

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/04/2021 – impacted services: All internet services – region: Hasselt & Heusden-Zolder

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 21-04-2021 00:05
End*: 21-04-2021 06:00
Duration: 5 hours 55 minutes
Impacted services: all internet services
Affected Areas**: Hasselt & Heusden-Zolder

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 26/04/2021 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 26-04-2021 01:00
End*: 26-04-2021 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Zandhoven,
Ichtegem,
Rotselaar,
Ramillies,
Ouffet,
Yvoir & Hamois

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site