Maintenance planned on 25/01/2022 – impacted services: All internet services – region: Brussels

Dear customers,

We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

These works may cause a short interruption of your connection during scheduled maintenance window.

Please find all details below:

Start*: 25-01-2022 05:00
End*: 25-01-2022 06:00
Duration: single disconnection for up to 5 minutes
Impacted services: all internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing mails “espace client”

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

The email with the subject “espace client” pretends to come from edpnet service desk and contains a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 21/12/2021 – impacted services: All internet services – region: West and East Flanders

Dear customers,

We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

The changes will cause a disconnect for affected sessions.

Please find all details below:

Start*: 21-12-2021 05:00
End*: 21-12-2021 06:00
Duration: 1 hour
Impacted services: all internet services
Affected Areas**: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 10/12/2021 – impacted services: All internet services – region: Schaerbeek

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 10-12-2021 01:00
End*: 10-12-2021 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Schaerbeek

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 08/12/2021 – impacted services: All internet services – region: Blankenberge

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 08-12-2021 01:00
End*: 08-12-2021 06:00
Duration: 5 hours
Impacted services: all internet services
Affected Areas**: Blankenberge

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 14/12/2021 – impacted services: All internet services – region: Brussels

Dear customers,

We have planned a maintenance on one of our core routers  in order to improve the performance and the quality of our services.

The hardware upgrade will require several reboots, so we expect multiple service disruptions.

Please find all details below:

Start*: 14-12-2021 02:00
End*: 14-12-2021 05:00
Duration: multiple disconnections during the maintenance window
Impacted services: all internet services
Affected Areas**: 02STR: Brussels

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 28/11/2021 – impacted services: All internet services – region: Seraing

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 28-11-2021 00:00
End*: 28-11-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Seraing

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Mobile services: SOLVED

Dear customers,

We are currently experiencing an outage with our Mobile services.  Our network provider is investigating this outage.  Further updates will be released as soon as possible.

EDIT 19:06 Our provider solved the issue.

Please find all details below:

Start*: 19-11-2021 17:00
End*: 19-11-2021 19:01
Duration: 2h 01
Impacted services: Data Services, SMS, Voice Services
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 24/11/2021 – impacted services: All internet services – region: Heusden-Zolder : CLOSED

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 24-11-2021 00:05
End*: 24-11-2021 06:00
Duration: 5 hours 55 minutes
Impacted services: all internet services
Affected Areas**: Heusden-Zolder

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/11/2021 – impacted services: All internet services – region: Sint-Pieters-Leeuw

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 25-11-2021 00:15
End*: 25-11-2021 06:00
Duration: 5 hours 45 minutes
Impacted services: all internet services
Affected Areas**: Sint-Pieters-Leeuw

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site