Belgium / Issue / Solved /
Dear customers,
We are currently experiencing an outage with our Myedpnet portal. We are working to restore the service as soon as possible. We will provide further updates as they become available.
Please find all details below:
Start*: |
07-05-2025 12:11 |
End*: |
07-05-2025 12:56 |
Duration: |
45 minutes |
Impacted services: |
Myedpnet |
Affected Areas**: |
All areas |
Update 07-05-2025: The issue has been resolved. The service is up and running again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing a fiber cut that has caused loss of redundancy on our uplinks serving the provinces of Antwerp, Limburg, Flemish Brabant, as well as West Flanders and East Flanders. All customer connections in these areas remain operational. However, there may be congestion during peak hours leading to degraded performance.
Our supplier’s engineers are currently working on restoring the fiber link. The estimated time of resolution is approximately midnight. We will provide further updates as they become available.
Please find all details below:
Start*: |
30-04-2025 19:42 |
End*: |
30-04-2025 22:28 |
Duration: |
2 hours 46 minutes |
Impacted services: |
All internet services |
Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders |
Update 30-04-2025 22:40: The fiber cut has been resolved at 22:28, and our uplinks are now fully redundant again. Customer connections experienced minimal to no impact throughout this incident.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
Due to a double fiber cut, our uplink for the provinces of Antwerp, Limburg and Flemish Brabant is no longer redundant. While all customer connections in these areas remain operational, there may be congestion during peak hours (between 20:00 and 23:00), resulting in degraded performance.
Our supplier’s engineers are currently en route to the location to investigate and repair the affected fibers. We will provide further updates as they become available.
Please find all details below:
Start*: |
24-04-2025 17:14 |
End*: |
24-04-2025 20:20 |
Duration: |
3 hours 6 minutes (no customer impact) |
Impacted services: |
All internet services |
Affected Areas**: |
03BKC: Antwerp, Limburg and Flemish Brabant |
Update 25-04-2025 08:39: The works were completed yesterday by 20:20. The uplink was operating at full capacity during the peak hours.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing an incident on our uplink for the provinces of Antwerp, Limburg and Flemish Brabant, affecting some of customer connections in this area.
Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
Start*: |
24-04-2025 11:58 |
End*: |
24-04-2025 12:35 |
Duration: |
37 minutes |
Impacted services: |
All internet services |
Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 24-04-2025 12:40: All affected sessions have recovered and are now fully operational. We suspect a fault in our supplier’s network. We’ll provide more information as soon as it becomes available.
Update 24-04-2025 13:58: Our supplier has confirmed that our services were impacted by an incident in their backbone network. The issue has now been fully resolved, with all customer connections restored to normal operation as of 12:35.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
During planned network maintenance last night, an error occurred that caused our uplink for the Brussels province to go down. This resulted in service interruptions for all customers in the region.
Our network engineering team identified and resolved the fault at 04:24. All affected sessions were fully restored by 04:38. We apologize for this disruption – no impact was expected during the work.
Please find all details below:
Start*: |
15-04-2025 03:33 |
End*: |
15-04-2025 04:38 |
Duration: |
1 hour 5 minutes |
Impacted services: |
All internet services |
Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Mail / Netherlands / Solved / Websites /
Dear customers,
We are currently experiencing an outage with our web services, namely the websites and our webmail service, due to a DDoS (Distributed Denial of Service attack). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
Start*: |
04-04-2025 08:20 |
End*: |
05-04-2025 09:00, no impact since 04-04-2025 12:00 |
Duration: |
3 hours 40 minutes |
Impacted services: |
edpnet.be & edpnet.nl websites, and webmail subdomains |
Affected Areas**: |
All zones |
Update 04-04-2025 12:00: We have temporarily mitigated the problems. Everything seems to be under control, even though the attack is still ongoing. We are closely monitoring the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced two flaps on our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant, affecting internet and fixed voice services in this area.
Our network engineers are currently investigating the issue to identify and correct the root cause. At the moment, all affected customer connections have recovered and are now operational again.
We’ll provide further updates as they become available.
Please find all details below:
Incident start and end*: |
13-03-2025 16:18 – 16:36
13-03-2025 18:34 – 18:52
13-03-2025 20:15 – 20:33
14-03-2025 09:33 – 09:51
15-03-2025 09:02 – 09:20
16-03-2025 07:01 – 07:20
16-03-2025 07:27 – 07:49
19-03-2025 04:01 – 04:22 |
Duration: |
152 minutes in total |
Impacted services: |
All internet services |
Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 13-03-2025 20:09: We continue to closely monitor the situation and are waiting for additional details from our supplier to confirm the root cause. All connections remain fully operational.
Update 13-03-2025 20:36: There has been another flap on the uplink at 20:15. All sessions were restored by 20:33. We’re continuing our efforts to pinpoint the fault and prevent it from happening again.
Update 14-03-2025 09:50: We can confirm there has just been another drop on our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant. The customer connections went down at 09:33 and recovered by 9:51. We have identified a faulty card as the likely cause. Thank you for your continued patience as we work towards a permanent fix.
Update 14-03-2025 10:38: Our network team has isolated the malfunctioning card to protect against further disruptions. We’ll update you on when our engineer is expected to arrive for the card replacement.
Update 14-03-2025 11:20: The engineer’s estimated arrival time is 13:00. Since the problematic card has been isolated from the port channel, we do not expect any major disturbances in the meantime. We’ll notify you immediately if any unexpected disruptions occur before the replacement is complete.
Update 14-03-2025 12:42: Our engineer has successfully replaced the faulty card. We’re now monitoring the network and will update you with any new developments.
Update 14-03-2025 15:45: No disturbances have occurred on our uplink since the faulty card was replaced. We continue to closely monitor the situation.
Update 15-03-2025 09:38: The uplink has just experienced another flap. Some customer connections in the region went down at 09:02 and recovered by 9:20. We have now again isolated a problematic link, minimizing the risk of further disruptions. Thanks for sticking with us as we continue to work toward a permanent solution.
Update 16-03-2025 09:20: Yesterday evening at 20:00, all links were re-enabled to prevent congestion during peak hours. This morning, there have been two flaps, affecting customer connections from 07:01 to 7:20, and from 07:27 to 07:49. These drops appear unrelated to our previously suspected cause. Our network team is working intensively to pinpoint the actual source of the problem. We apologize for the continued trouble and appreciate your patience.
Update 17-03-2025 08:38: We’ve completed a thorough investigation and identified several causes behind the issues.
- The partial session drops resulted from an erroneous configuration that caused overloads in specific circumstances—this has now been fixed.
- The most recent drop on Sunday morning was due to a hardware fault that we successfully isolated yesterday at 13:00. We’ll provide updates on when this faulty component will be replaced.
Since implementing these corrective measures, the uplink has remained stable with no further disruptions. We continue to monitor the situation.
Update 18-03-2025 14:08: Our network team will carry out maintenance tomorrow early morning to replace a problematic component. We expect no service impact or downtime. The uplink has been stable since our intervention on 16/03.
Update 19-03-2025 09:20: The maintenance has been successfully completed, and the faulty card has been replaced. Some customer in the region may have experienced connectivity loss between 4:01 and 4:22. We’re monitoring the network to ensure there are no residual issues.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced a partial outage in our network. A configuration issue caused hosts within the 213.219.128.0/18 network block to become temporarily unreachable from the public internet. This resulted in connectivity issues for customers with IP addresses assigned from this range. edpnet telephony services remained fully operational throughout this incident.
The issue has been corrected by our network team.
Please find all details below:
Start*: |
12-03-2025 12:30 |
End*: |
12-03-2025 12:45 |
Duration: |
15 minutes |
Impacted services: |
All internet services |
Affected Areas**: |
Customers with IP addresses assigned from 213.219.128.0/18 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible.
We’ll provide further updates as they become available.
Please find all details below:
Start*: |
10-03-2025 10:40 |
End*: |
10-03-2025 11:09 |
Duration: |
29 minutes |
Impacted services: |
Support |
Update 10/03/2025 11:11: The issue has now been resolved. We are again reachable and will be happy to assist you!
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11.
While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post once the core incident is resolved.
Please find all details below:
Start*: |
10-01-2025 11:11 |
End*: |
10-01:2025 17:03 (no customer impact since 11:11) |
Duration: |
5 hours 52 minutes |
Impacted services: |
All internet services |
Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut |
Update 10/01/2025 14:49: The fault has been identified as a faulty card. Our engineer is en route to replace it. We do not expect any customer impact. We will confirm once the card has been replaced.
Update 10/01/2025 17:07: The faulty card has just been successfully replaced by our engineer. Apart from a brief interruption that some customers may have encountered at 11:11, there was no impact on connectivity.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site