Outage: Connectivity issues – Brussels: Solved

Dear customers,

We are currently experiencing an outage with internet connectivity in Brussels region. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Please find all details below:

Start*: 27-01-2023 09:25
End*: 27-01-2023 16:11
Duration: 6h46min
Impacted services: All internet services
Affected Areas**: 02STR: Brussels

 

Update 11:53: We have identified the failure and are currently working with our supplier to resolve it as soon as possible. Our engineer is on the way to the location to replace the faulty card should the problem not be resolved remotely. More updates will follow soon.

Update 13:22: Our engineer has arrived to the location to swap the malfunctioning card. We will update you as soon as the works have been completed.

Update 14:20: The card has been replaced, but the affected sessions are still not able to connect. We are in contact with our supplier and are pushing them to pinpoint the core issue ASAP.

Update 15:55: The investigation is still ongoing. Our supplier just reported that they expect to have the sessions restored within 30 minutes – we are waiting for confirmation.

Update 16:19: The incident is resolved. Most sessions have already recovered, and traffic flow is coming back to normal. We are keeping an eye on the situation. If your modem has not been able to connect yet, a reboot may be needed.

Update 18:00: We noticed that some fiber customers in Etterbeek, Koekelberg and Molenbeek are still not able to connect. We will escalate this towards our supplier. More updates will follow.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 04/07/2022 – region: Bruxelles (1000) – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 04-07-2022 00:00
End*: 04-07-2022 07:15
Duration: expected impact: 15 minutes
Impacted services: all internet services
Affected Areas**: Bruxelles (1000)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/10/2020 – impacted services: All internet services – region: Brussels

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-10-07 01:00
End*: 2020-10-07 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Brussels regions: Ixelles, Uccle, Watermael-Boitsfort, Auderghem, Woluwe-Saint-Pierre

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 22/01/2020 – impacted services: all internet services – region: Brussels : CLOSED

Dear customers,

Edpnet has planned a maintenance in order to adjust the load balancing on our router in Brussels.

This maintenance will cause a short interruption (up to 15 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2020-01-22 05:00
End*: 2020-01-22 06:00
Duration: potential impact: up to 15 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Connectivity issues – region : Brussels : SOLVED

Dear customers,

We have experienced an outage with internet connectivity in Brussels region, due to an issue on a fiber. The outage started at 01:15 but was mitigated by the backup path until around 4:00, when the link restored partially. This caused traffic to some areas to be routed over the primary link again, resulting in connection issue for these areas, until it was fully resolved at 7:35.

Please find all details below:

Start*: 2020-01-21 01:15 / 04h04
End*: 2020-01-21 07:35
Duration: 3 hours 21 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 20/09/2019 – impacted services: all internet services – region: Brussels : CLOSED

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router,

Please find all details below:

Start*: 2019-09-20 05:00
End*: 2019-09-20 06:00
Duration: potential impact: up to 30 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 23/09/2019 – impacted services: all internet services – region: Bruxelles & Uccle : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-09-23 01:00
End*: 2019-09-23 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Brussels regions: Bruxelles (1000) and Uccle (1180)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 04/09/2019 – impacted services: all internet services – region: Brussels : CLOSED

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2019-09-04 04:00
End*: 2019-09-04 06:00
Duration: potential impact: up to 30 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Internet connection – region: Bruxelles & Ixelles : SOLVED

Dear customers,

We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050).  Proximus engineers have investigated and resolved the outage on their backbone.

If the issue persists, please reboot your modem/router.

Please find all details below:

Start*: 2019-08-26 12:54
End*: 2019-08-26 14:43
Duration: 1 hour 49 minutes
Impacted services: All internet services
Affected Areas**: Brussels regions : Bruxelles (1000) and Ixelles (1050)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 24/06/2019 – impacted services: all internet services – region: Bruxelles (1000) & Uccle

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-24 01:00*
End: 2019-06-24 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Bruxelles (1000) & Uccle

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time