Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled a maintenance on one of our core routers. While customer connections will not be affected, routing to specific networks may not be optimal during the maintenance window.
Please find all details below:
| Start*: |
08-10-2024 02:00 |
| End*: |
08-10-2024 06:00 |
| Duration: |
4 hours |
| Impacted services: |
All internet services |
| Affected Areas**: |
All areas |
Update 08/10/2024 16:17: The maintenance has been successfully carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to upgrade hardware and one of interconnectivity links with our supplier.
This maintenance will require a complete reconnect of all active internet connections in the area of Brussels as well as in Antwerp, Limburg and Flemish Brabant.
Please find all details below:
| Start*: |
27-02-2024 04:00 |
| End*: |
27-02-2024 06:00 |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / outage /
Dear customers,
We are currently experiencing an outage with PPPoE connections in 91GEN area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
11-12-2023 16:13* |
| End*: |
11-12-2023 16:51* |
| Duration: |
38 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: all areas affected |
EDIT 16:51*: Our technical team has found the cause and has resolved it. If you should still have any issues, please reboot your modem to refresh its PPPoE session and attempts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
We are currently experiencing an outage with internet connectivity in the region of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
We apologize for the delay in confirming the incident.
Please find all details below:
| Start*: |
18-10-2023 12:22 |
| End*: |
18-10-2023 14:16 |
| Duration: |
1h54min |
| Impacted services: |
All internet and telephony services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut |
Update 14:25*: All impacted connections have been successfully restored and are now fully operational. We are in contact with our supplier to identify the root cause of the incident. We are monitoring the situation to ensure that there are no further impacts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Our supplier has experienced an outage that impacted internet services in West and East Flanders. All affected connections have been restored and are fully operational as of 01:57 am.
Our Network Operations team is in contact with our supplier to identify the root cause of the incident. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
25-09-2023 01:26 |
| End*: |
25-09-2023 01:57 |
| Duration: |
31 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
We have planned a maintenance on our voice switches.
The telephony service will keep working during the maintenance, but there could be some minor interruptions in calls.
Please find all details below:
| Start*: |
23-03-2022 06:00 |
| End*: |
23-03-2022 07:00 |
| Duration: |
1 hour |
| Impacted services: |
telephony |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
18-03-2022 00:15 |
| End*: |
18-03-2022 06:00 |
| Duration: |
5 hours 45 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Zottegem |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
18-03-2022 00:00 |
| End*: |
18-03-2022 06:00 |
| Duration: |
potential impact: 2 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
La Louvière |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
11-03-2022 00:00 |
| End*: |
11-03-2022 06:00 |
| Duration: |
potential impact: 2 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
La Louvière |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
02-03-2022 00:15 |
| End*: |
02-03-2022 06:00 |
| Duration: |
5 hours 45 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Gavere |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site