Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
24-09-2021 00:05 |
| End*: |
24-09-2021 05:00 |
| Duration: |
4 hours 55 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Lanaken |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.
The email with the subject “Kennisgeving van deactivering van Edpnet-account” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
09-09-2021 00:15 |
| End*: |
09-09-2021 06:00 |
| Duration: |
5 hours 45 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Roeselare,
Ronse |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
27-08-2021 00:00 |
| End*: |
27-08-2021 06:00 |
| Duration: |
6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Herstal,
Oupeye,
Habay |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works in the regions Forest and Saint-Gilles.
This maintenance may affect your services.
Please find all details below:
| Start*: |
25-08-2021 00:00 / 26-08-2021 00:00 |
| End*: |
25-08-2021 06:00 / 26-08-2021 06:00 |
| Duration: |
25-08-2021: 6 hours at night
26-08-2021: 6 hours at night |
| Impacted services: |
all internet services |
| Affected Areas**: |
Forest, Saint-Gilles |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services. These works may cause a short interruption of your connection during scheduled maintenance window.
Please find all details below:
| Start*: |
24-08-2021 02:00 |
| End*: |
24-08-2021 05:00 |
| Duration: |
potential impact: a short interruption of internet connection during maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
02STR: Brussels region |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
EDIT 10:19*: The issues were resolved at 9h30. We are investigating further.
Please find all details below:
| Start*: |
13-08-2021 8:15* |
| End*: |
13-08-2021 9:30* |
| Duration: |
Approx. 75 minutes |
| Impacted services: |
Mail/webmail services, my edpnet, etc. |
| Affected Areas**: |
ALL |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Heavy rainfalls and floods in the eastern Belgium caused unprecedented destructions, including major damages to Proximus infrastructure.
Several of local exchanges in the region of Liège, Verviers, Eupen & Rochefort are flooded or lost electrical power. More than 150 remote optical platforms and street cabinet are currently out of service.
Proximus has an action plan ready to have their network up & running when the situation starts to improve. Repair services are already working on many locations, yet for most of them it may take up to several days to restore the services.
We’ll be updating the post as new information becomes available.
Our thoughts are with all those affected.
Please find all details below:
| Start*: |
14-07-2021 |
| End*: |
TBC |
| Duration: |
TBC |
| Impacted services: |
All internet services |
| Affected Areas**: |
Liège, Verviers, Eupen & Rochefort |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Domain / Solved /
Dear customers,
We would like to inform you about an issue we had on our dnsbelgium.be platform. Due to human error, a pre-set group of name servers (ns1 & ns2.edpnet.be) were changed as a whole rather than for a single domain, causing a temporary outage for domains managed under this group. Some of our .be-domains were affected this way.
The error was made at approx 11h50* and corrected at 13h30*.
We apologize for the inconvenience. If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
*local time
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
08-07-2021 00:00 |
| End*: |
08-07-2021 06:00 |
| Duration: |
potential impact: up to 6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Diest;
Eeklo |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
