Belgium / Mail / outage / Solved /
Dear customers,
We are currently experiencing an outage with outgoing mail. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-04-06 14:52*
2019-04-08 17:27* |
| End: |
2019-04-08 12:10*
2019-04-09 9:42* |
| Duration: |
Several days |
| Impacted services: |
Outgoing mail services |
| Affected Areas: |
All areas |
EDIT 11:27*: Our Network Operations team has isolated the problem and is currently working on a fix. It seems it was caused by the DDoS attack on Saturday.
EDIT 12:10*: Our mailservers have been rebooted after a fix was deployed. Mail is working again. Our mailservers are working through backlog. If you have mails that weren’t correctly sent, please send them again.
EDIT 04/09 9:32*: We are receiving reports outbound mails are once again not working correctly. Our Network Operations team is investigating the issue.
EDIT 04/09 9:42: The issue was quickly found and solved. A change was made to aid in troubleshooting yesterday and was incorrectly reverted. No problems should reoccur.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Internet / outage / Solved /
Dear customers,
On Saturday afternoon we experienced an issue with internet services due to a large-scale DDoS attack. After investigating, it has become clear that various services, users and providers in Belgium were the target of this attack. We are working to provide better mitigation for this type of attack in the future.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / outage / Solved / Telephony /
Dear customers,
UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal.
EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix network (not mobile)
Due to a major outage at Proximus, we are currently experiencing an outage with incoming and outgoing telephony from/towards other providers. It is currently being investigated by them. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-04-05 15:33* |
| End: |
2019-04-05 19:00* |
| Duration: |
Approx. 3h30m |
| Impacted services: |
All telephony outside EDPNET |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: |
2019-04-24 02:00* |
| End: |
2019-04-24 07:00* |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas: |
Oudsbergen region : Opglabbeek & Meeuwen-Gruitrode
Brunehaut
Spa & region Jalhay |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CEST, Central European Summer Time
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: |
2019-04-15 02:00* |
| End: |
2019-04-15 07:00* |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas: |
Antwerp & regions Mortsel & Edegem
Mechelen & Sint-Katelijne-Waver
Charleroi regions: Sambreville, Aiseau-Presles, Tamines, Courcelles, Jemeppe-sur-Sambre
Gedinne & Daverdisse
Sint-Laureins & Assenede
Waterloo |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage / Solved /
Dear customers,
We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue.
Please find all details below:
| Start: |
2019-03-22 10:00* |
| End: |
2019-03-22 10:10* |
| Duration: |
10 minutes |
| Impacted services: |
VPBX, mail, hosting |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: |
2019-04-10 02:00* |
| End: |
2019-04-10 07:00* |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas: |
Brussels regions: Bruxelles, Koekelberg, Sint-Jans-Molenbeek, Ganshoren, Jette
Malmedy |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start: |
2019-04-08 02:00* |
| End: |
2019-04-08 07:00* |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas: |
Ghent & regions Nevele, Deinze, Lovendegem
Chiny & Florenville
Mechelen & Zemst
Charleroi regions: Châtelet, Châtelineau, Farciennes, Aiseau-Presles, Fosses-la-Ville & Fleurus
Froidchapelle |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Solved /
Dear customers,
We experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue.
Please find all details below:
| Start: |
2019-03-18 10:12* |
| End: |
2019-03-18 15:15* |
| Duration: |
5h03min |
| Impacted services: |
all internet services |
| Affected Areas: |
02AND: Anderlecht |
Update:
15:15 – The target of DDoS attack has been found and disabled. The issue is solved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Phishing / spam /
Dear customers,
We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers.
The email contains subject “EDPNET important message” or “Belangrijk platformbericht” and an attachment / spam link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team