Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
Dear customers,
We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage.
Please find all details below:
| Start*: | 14-04-2021 11:58 |
|---|---|
| End*: | 14-04-2021 13:37 / 15h12 |
| Duration: | 1 hour 39 minutes |
| Impacted services: | all internet services |
| Affected Areas**: | A71: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
UPD 12h40: the problem has been located. Our engineers are working to get the link up as soon as possible.
UPD 13h13: we suspect broken card on top of the fiber cut. Our technician is on his way to replace the card. Estimated time of resolution : 15h00
UPD 13h40: the problem on the main path (fiber cut) is fixed. The links are coming up.
UPD: 15h20: The faulty card has been replaced. The problem is fully resolved.