8 January 2014 – Mail Exchange Issue

Maintenance to improve stability.

Update 13 – 21/01 17:03
We schedule a maintenance, tomorrow morning at 05:00, to improve the performance and stability of our mail servers. During the maintenance all mail service will be temporary unavailable. No mail will be lost.

Maintenance will start on 22/01 around 05:00 and will take about 30 minutes.

Update 12 – 20/01 10:30
After the works of this weekend it seems that we have found the origin of the slow responsiveness of the mail servers. By replacing the defect disk controller in our main storage server the speed of our mail servers increased drastically. Monday morning we had our first real stress test by you as customer (Monday morning is the most busy time frame in the week for our mail servers) and the response time of our mail service stayed normal. We keep on monitoring our mail system but we presume this issue finally is solved.

Update 11 – 18/01 10:29
Yesterday evening we found another problem with the storage systems, we completely replaced one of the storage systems, this device is now replicating data, and should be finished today. We also needed to replace a defective disk controller in another storage system, this night this controller started working as it should again. Due to the fact that the load is lower in the weekend and at night, everything should anyway work optimal. We need to wait until Monday to see if the problem rises again. We are very sorry for the lack of communication yesterday, we were working very hard, but had no updates.

Update 10 – 17/01 10:57

The overnight monitoring didn’t give the expected result. Therefore our technical team will perform another maintenance at 11h. We keep you up to date as soon as we have more feedback. For your information: meanwhile webmail is back online. Please clear your browser cache if you still arrive on the issues page when connecting to webmail.

Update 9 – 16/01 16:40
Together with our software supplier we are currently implementing a new possible solution. During the next hours and night we will monitor this new implementation to see if it gives the necessary speed gain. We keep you up to date as soon as we have more feedback.

Update 8 – 16/01 10:52
Meanwhile our technical team contacted our hardware supplier in order to find the possible cause and solution. We keep you up to date as soon as we have more feedback.

Update 7 – 15/01 20:15
Our technical team had to bring webmail off line in order to continue to search for a solution for our e-mail delays. We keep you up to date as soon as we have more feedback.

Update 6 – 15/01 17:04
Our technical team is working non-stop to solve the mail issue. There are several problems causing e-mail to slow down. Our technicians are excluding several possible issues one by one. Every time we get one step closer to a solution. As soon as we have more feedback we will keep you informed.

Update 5 – 15/01 11:03
The scheduled maintenance of this night did not completely resolve the issues, therefore we need to schedule another maintenance as soon as possible. Our mail systems will go completely offline at 12:00 for 20 to 25 minutes.

Update 4 – 14/01 14:39
The data has been rebuilt but our systems are still causing time-outs. Our network team will perform a maintenance tonight (Starting at 01:00) to resolve the issues. During this maintenance you will not be able to receive any e-mails. We expect to resume full service by tomorrow morning.

We can confirm that no data is or will be lost.

Update 3 – 13/01 13:13
We expect that the delay for receiving email messages will be solved within 48 Hrs. The delay is caused also due to the high load during working hours. Edpnet is doing everything to speed up ongoing processes

Update 2 – 09/01 10:30
Our data storage system experienced a big failure. No data is lost and everything kept on running. The system is currently rebuilding a lot of data and responds slow. You can experience time-out when retrieving your e-mail. Please try again after a few minutes if you have a time-out. Completely resolving this issue will take some days.

Update 1 – 14:43
The issues were temporary resolved but have returned, our network team is still looking in these issues. We thank you for your patience.

Due to a failure on our e-mail system we have to perform an unforeseen maintenance right now. You won’t lose any mails. Please be patient if your e-mail isn’t working at the moment.

Thank you for your understanding.

Edpnet apologizes for any inconveniences.