Belgium / Info / Issue / Mail / Phishing /
Dear customers,
We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers.
The email contains subject “Hangende melding: Edpnet deelt een bestand met u” and an attachment / spam link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Antwerp / Belgium / Closed / Maintenance /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace an old router with a next-generation hardware that in time will offer a considerable increase in global capacity.
This maintenance may affect your services.
Please find all details below:
| Start: |
2018-12-12 01:00* |
| End: |
2017-12-12 06:00* |
| Duration: |
up to 2 hours 30 minutes |
| Impacted services: |
Internet connectivity and telephony |
| Affected Areas: |
Antwerpen |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / outage / Solved /
Dear customers,
Edpnet had a short outage in their office. The company telephone numbers were unreachable during the outage and ongoing phone conversations may have been interrupted.
Please find all details below:
| Start: |
2018-11-22 12:33* |
| End: |
2018-11-22 12:49* |
| Duration: |
16 minutes |
| Impacted services: |
edpnet support reachability |
| Affected Areas: |
edpnet office |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Brussels / Closed / Info / Maintenance /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
This maintenance may affect your services.
Please find all details below:
| Start: |
2018-12-10 00:00* |
| End: |
2018-12-10 06:00* |
| Duration: |
30 minutes |
| Impacted services: |
Internet connectivity and telephony |
| Affected Areas: |
Brussels districts of Ixelles, Auderghem, Watermaal-Bosvoorde |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Internet / Maintenance /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
This maintenance may affect your services.
Please find all details below:
| Start: |
2017-12-03 00:00* |
| End: |
2017-12-03 06:00* |
| Duration: |
30 minutes |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
Kraainem, Wezembeek-Oppem, Sterrebeek, Zaventem |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Anderlecht / Belgium / Closed / Maintenance / Wemmel /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
This maintenance may affect your services.
Please find all details below:
| Start: |
2018-11-26 00:00* |
| End: |
2018-11-26 06:00* |
| Duration: |
30 minutes |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
Anderlecht, Wemmel |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Internet / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to migrate certain clients to a new DSL concentrator.
In order to do so, we will cause a short interruption of your connection. If you experience a longer downtime, reboot your modem/router, and if needed contact our support services.
Please find all details below:
| Start: |
2018-11-14 04:00* |
| End: |
2018-11-14 06:00* |
| Duration: |
2hours > Potential impact: +-15 minutes |
| Impacted services: |
internet connectivity |
| Affected Areas: |
all PPP customers on zones: 010, 060, 064, 065, 067, 068, 069, 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Internet / Maintenance / Telephony /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: |
2018-11-21 01:00* |
| End: |
2018-11-21 06:00* |
| Duration: |
5 hours : potential impact: 02h30 |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
Brussels districts of Evere, Schaerbeek, Woluwe-Saint-Lambert: 02 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Internet / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to migrate certain clients to a new DSL concentrator.
In order to do so, we will cause a short interruption of your connection. If you experience a longer downtime, reboot your modem/router, and if needed contact our support services.
Please find all details below:
| Start: |
2018-11-06 04:00* |
| End: |
2018-11-06 06:00* |
| Duration: |
2hours > Potential impact: +-15 minutes |
| Impacted services: |
internet connectivity |
| Affected Areas: |
all PPP customers on zones:
019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Internet / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to migrate certain clients to a new DSL concentrator.
In order to do so, we will cause a short interruption of your connection. If you experience a longer downtime, reboot your modem/router, and if needed contact our support services.
Please find all details below:
| Start: |
2018-10-31 03:00* |
| End: |
2018-10-31 05:00* |
| Duration: |
2hours > Potential impact: 10 minutes |
| Impacted services: |
internet connectivity |
| Affected Areas: |
all PPP customers |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time