Dear customers,
We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located. We are looking into a solution with the highest priority. Further updates will be released as soon as possible.
Update 4/11/2022: Telephone queues are open since yesterday from 9-17h, backlog is being processed with success. If possible, create a ticket instead of calling to reduce our waiting times.
Please find all details below:
| Start*: |
02-11-2022 8:00 |
| End*: |
|
| Duration: |
TBC |
| Impacted services: |
Helpdesk and service delivery |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / outage / Solved /
Dear customers,
We are currently experiencing an outage with internet and telephony in service area 3. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Update 8:32: problem still under investigation, cause unclear, troubleshooting our equipment and contacting Proximus to do the same
Update 9:20: internet traffic is restoring back to normal. Connections should not be affected anymore. We are still monitoring in the background.
Update 10:40: we found a problem on our optical network, we brought down the links that were on that card and there is no impact since then. We will replace the card this afternoon.
Please find all details below:
| Start*: |
19-10-2022 02:30 (noticeable impact since around 7:00) |
| End*: |
19-10-2022 08:45 |
| Duration: |
6 hours 15 minutes |
| Impacted services: |
Internet & telephony |
| Affected Areas**: |
Service area 3: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Netherlands / Telephony /
Dear customers,
We have planned a maintenance (software update) on our voice switches.
We will try to minimize the impact as much as possible, but customers may notice issues with their telephony (calls cut off, numbers unreachable) during the whole maintenance window.
Please find all details below:
| Start*: |
19-10-2022 23:00 |
| End*: |
20-10-2022 01:30 |
| Duration: |
2 hours 30 minutes |
| Impacted services: |
telephony |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Gefeliciteerd, de automatische update is voltooid” pretends to come from edpnet and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject.
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
Also keep in mind that edpnet mails should never come from third party domains.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Mail / Netherlands / webmail /
Dear customers,
We have experienced an outage with our mail services and webmail application due to a software issue on our MySQL server.
Our Network Operations team has investigated and resolved the outage.
Please find all details below:
| Start*: |
05-10-2022 08:33 |
| End*: |
05-10-2022 09:40 |
| Duration: |
1 hour 7 minutes |
| Impacted services: |
Mail services / Webmail |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Mail / Netherlands / outage / Solved /
UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00.
UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours.
UPD 12h12: the mail issue is a global problem at our supplier. Mail servers are affected all over the world. Our supplier is trying to fix the issue in the shortest possible time.
Dear customers,
We are currently experiencing problem with our mail servers due to a massive influx of spam.
Mail delivery is currently delayed. No mails should be lost.
Our Network operations team is working now on resolving the issue as soon as possible.
| Start*: |
29-09-2022 04:00 |
| End*: |
29-09-2022 18:00 |
| Duration: |
14 hours |
| Impacted services: |
mail services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “je mailbox is opgeschort” pretends to come from edpnet administrator and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Internet / Issue / Solved /
UPD: 10h45 : The outage has been resolved since 09h50.
Dear customers,
We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
These works may cause several disconnections during scheduled maintenance window.
Please find all details below:
| Start*: |
06-09-2022 02:00 |
| End*: |
06-09-2022 05:00 |
| Duration: |
expected impact: several disconnections during the maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant (telephone zones 03, 011, 012, 013, 014, 015, 016, 089) |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Nouveau message:” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
