Belgium / Issue / Mail / Netherlands / outage / Solved / Telephony / Webservices /
Dear customers,
We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again.
Please find all details below:
| Start: |
2016-09-26 07:00* |
| End: |
2016-09-26 16:50* |
| Duration: |
Telephony and web services: 3 hours
Mail: 9 hours 50 min |
| Impacted services: |
All telephony services, mail, web services |
| Affected Areas: |
All areas |
Update 26/09/2016 – 21:30: Incoming voice should be fine now as well.
Update 26/09/2016 – 20:00: We hit the same issue as this morning, power outage of the collocation in Sint-Niklaas, probably due to a faulty UPS, we now bypassed the UPS and are starting all services again.
We added extra protection for the main router and our telephony system so no impact was expected there, but due to a strange coincidence our incoming voice also appears to be impacted by a fiber cut in Brussels that forced a reroute.
Update 26/09/16 – 16:50: High mail latency is solved.
Update 26/09/16 – 14-00: Webmail service is restored, but some customers still could face mail latency about 1 hour due to the huge amount of mails to be delivered on our servers.
Update 26/09/2016 – 12:30: Webmail is currently down in order to avoid too much delay and heavy traffic towards our backup mail system.
Update 26/09/2016 – 10:19: All impacted services have been restored and are running again. Our mail relays are clearing out their backlogs. We expect normal mail traffic flow to be resumed soon.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance / Online Backup / Scheduled /
Dear customers,
The sheduled maintenance has been done.
Our Acronis Cloud Backup server would be unavailable for an extended period due to maintenance.
Impact: customers using backups will not be able to save / restore backups during this time.
This maintenance may affect your services.
Please find all details below:
| Start: |
2016-08-25 10:00* |
| End: |
2016-08-25 16:00* |
| Duration: |
3-4 hours |
| Impacted services: |
Online backup |
| Affected Areas: |
Online backup |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in order to improve our telephony service.
This maintenance may affect your services for a few hours.
Please find all details below:
| Start: |
2016-06-04 02:00 AM* |
| End: |
2016-06-04 06:00 AM* |
| Duration: |
4 hours |
| Impacted services: |
Telephony |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance on its remote servers.
We’ll be keeping the downtime to a minimum, but expect several reconnections during the maintenance.
Please find all details below:
| Start: |
2016-05-31 03:00 AM* |
| End: |
2016-05-31 06:00 AM* |
| Duration: |
15 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Customers connections in Netherlands will be dropped for 15 minutes. Possible loss of connection for users in Belgium. In case of disconnection, we advise to restart hardware (modem/router). |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to restore redundancy to our core DSL server.
This maintenance may affect your services.
Please find all details below:
| Start: |
2016-04-26 03:00 AM* |
| End: |
2016-04-26 06:00 AM* |
| Duration: |
Up to 15 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / Solved /
Dear customers,
Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.
Description: Delay on mailsystems
Start: 2016-01-18 09:00 AM
End: 2016 -01-18 09:45 AM
Duration: 45 Minutes
Impacted services: All mail services.
UPDATE 09:45 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.
UPDATE 10:10 – Mail traffic flow has been fully restored.
We apologize for the inconvenience
outage / Solved /
Dear customers,
We have experienced a small interuption of internet traffic due to a defective router.
Please find all details below:
| Start: |
2015-12-10 20:00* |
| End: |
2015-mm-dd 20:27* |
| Duration: |
aprox. 27 minutes |
| Impacted services: |
all internet traffic |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
The problem is solved by resetting all incoming voice channels in cooperation with proximus.
| Start: |
2015-11-13 19:40* |
| End: |
2015-11-13 21:24* |
| Duration: |
TBC |
| Impacted services: |
All voice services |
| Affected Areas: |
All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.
Please find all details below:
| Start: |
2015-10-16 11:50 AM* |
| End: |
2015-10-16 12:40 AM* |
| Duration: |
50 min |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
All calls to destinations starting with 05012xxxxx up to 099xxxxxxx |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.
We apologize for the inconveniences.
Best regards
The edpnet team