Outage: Internet services (solved)

Dear customers,

We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-04-25 11:30*
End: 2017-04-25 12:10*
Duration: 40 minutes
Impacted services: All data services (Internet, telephony)
Affected Areas: Brussels, Antwerpen, Limburg, Flemish Brabant

Update 25/04 12:10: All lines are restored. Reason of outage: unexpected issue on the server.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Slow internet access (solved)

Dear customers,

We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved.

Please find all details below:

Start: 2017-01-26 17:10*
End: 2017-01-26 17:45*
Duration: 35 min
Impacted services: Slow internet access
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Internet connectivity issues

Dear customers,

We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks.

Please find all details below:

Start: 2016-10-02 23:30*
End: 2016-10-03 09:30*
Duration: 10 hours, intermittent disconnects
Impacted services: All DSL services
Affected Areas: 03WIB, 03TEM, 03KAP, 03CEN, 11NER, 11TRU, 11HSW, 16HSR, 89GEN, 03WIL, 13TES, 14BAL, 11HSZ, 03BOO, 03KON, 14HER, 14TUR, 16AAR

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: mail

Dear customers,

We have experienced an outage with our mail server. For now all mail systems are running again.

Please find all details below:

Start: 2016-09-27 15:00*
End: 2016-09-27 15:42*
Duration: 42 minutes
Impacted services: mail
Affected Areas: all

Update 27/09/2016 – 16-00: Mail service is fully restored.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Power outage at edpnet colocation

 

Dear customers,

We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again.

Please find all details below:

Start: 2016-09-26 07:00*
End: 2016-09-26 16:50*
Duration: Telephony and web services: 3 hours

Mail: 9 hours 50 min

Impacted services: All telephony services, mail, web services
Affected Areas: All areas

Update 26/09/2016 – 21:30: Incoming voice should be fine now as well.

Update 26/09/2016 – 20:00: We hit the same issue as this morning, power outage of the collocation in Sint-Niklaas, probably due to a faulty UPS, we now bypassed the UPS and are starting all services again.
We added extra protection for the main router and our telephony system so no impact was expected there, but due to a strange coincidence our incoming voice also appears to be impacted by a fiber cut in Brussels that forced a reroute.

Update 26/09/16 – 16:50: High mail latency is solved.

Update 26/09/16 – 14-00: Webmail service is restored, but some customers still could face mail latency about 1 hour due to the huge amount of mails to be delivered on our servers.

Update 26/09/2016 – 12:30: Webmail is currently down in order to avoid too much delay and heavy traffic towards our backup mail system. 

Update 26/09/2016 – 10:19: All impacted services have been restored and are running again. Our mail relays are clearing out their backlogs.  We expect normal mail traffic flow to be resumed soon.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Service degradation / High latency

Dear customers,

We are currently experiencing an outage with internet services, due to paths cut between Brussels and Amsterdam. Traffic is rerouted but customers may notice a service degradation and high latency. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-11 11:46 AM
End: n/a
Duration: n/a
Impacted services: all internet services: possible quality degradation, high latency
Affected Areas: all zones

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

 

Update 22:45 – Issue solved. Traffic is taking the normal path again.


Outage: telephony

Dear customers,

We are currently experiencing an outage with telephony services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-08 02:30 PM
End: 2016-08-08 04:00 PM
Duration: 1 h 30 min
Impacted services: telephony
Affected Areas: all

Update 15h40 : Currently almost all calls are working. Permanent fix expected within a few minutes

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Mail delivery : Solved

Dear customers,

We are currently experiencing an outage with our mail services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-01 21:00*
End: 2016-08-02 10:50*
Duration: 13h50
Impacted services: outgoing/incoming mail delivery
Affected Areas: all

No mails were lost.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: all data services (internet, telephony, …)

Dear customers,

We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.

Please find all details below:

Start: 2016-06-07 2:09 AM*
End: 2016-06-07 9:47 AM*
Duration: 7,5 hours
Impacted services: All data services
Affected Areas: All DSL customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony services working unstable

Update 24/05/2016 11:30 AM – The issue has been solved

Dear customers,

We are currently experiencing an outage with one of our telephony servers.

Customers may notice troubles with their telephony services (VoIP, SIP-trunking).

The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-05-24 11:10 AM*
End: 2016-05-24 11:30 AM
Duration: 20 minutes
Impacted services: Telephony services (VoIP, SIP-trunking)
Affected Areas: All customers in Belgium with telephony services at edpnet

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time