Dear customers,
Heavy rainfalls and floods in the eastern Belgium caused unprecedented destructions, including major damages to Proximus infrastructure.
Several of local exchanges in the region of Liège, Verviers, Eupen & Rochefort are flooded or lost electrical power. More than 150 remote optical platforms and street cabinet are currently out of service.
Proximus has an action plan ready to have their network up & running when the situation starts to improve. Repair services are already working on many locations, yet for most of them it may take up to several days to restore the services.
We’ll be updating the post as new information becomes available.
Our thoughts are with all those affected.
Please find all details below:
| Start*: |
14-07-2021 |
| End*: |
TBC |
| Duration: |
TBC |
| Impacted services: |
All internet services |
| Affected Areas**: |
Liège, Verviers, Eupen & Rochefort |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Domain / Solved /
Dear customers,
We would like to inform you about an issue we had on our dnsbelgium.be platform. Due to human error, a pre-set group of name servers (ns1 & ns2.edpnet.be) were changed as a whole rather than for a single domain, causing a temporary outage for domains managed under this group. Some of our .be-domains were affected this way.
The error was made at approx 11h50* and corrected at 13h30*.
We apologize for the inconvenience. If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
*local time
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
08-07-2021 00:00 |
| End*: |
08-07-2021 06:00 |
| Duration: |
potential impact: up to 6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Diest;
Eeklo |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
02-07-2021 00:00 |
| End*: |
02-07-2021 06:00 |
| Duration: |
up to 6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Eeklo, Assesse |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
25-06-2021 00:00 |
| End*: |
25-06-2021 06:00 |
| Duration: |
potential impact: up to 6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Ohey |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
10-06-2021 00:05 |
| End*: |
10-06-2021 06:00 |
| Duration: |
5 hours 55 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Oudsbergen |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Mail / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.
Customers receive emails pretending to come from a mailserver / support center, etc. The message tells you that your mail storage quota has been exceeded and incoming mails have been placed on hold until you click on a link.
Here is an example:
This is a blackmail spam and opening the link may cause a leak of your logins.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Dear customers,
We have experienced an outage with EFM connections. The cause (a broken fiber lead on the Proximus equipment) was found and fixed by Proximus and our engineers.
| Start*: |
27-04-2021 10:30 |
| End*: |
27-04-2021 15:55 |
| Duration: |
5 hours 25 minutes |
| Impacted services: |
all EFM lines |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
23-04-2021 00:00 |
| End*: |
23-04-2021 06:00 |
| Duration: |
6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Rumst |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
22-04-2021 00:00 |
| End*: |
22-04-2021 06:00 |
| Duration: |
6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Boom |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
