Outage: problem with mobile data, 4G/LTE backup : SOLVED

Dear customers,

We have experienced an outage with mobile data, 4G & LTE backup services.

Please find all details below:

Start*: 19-01-2021 11:30
End*: 19-01-2021 14:10
Duration: 2 hours 40 minutes
Impacted services: mobile data, 4G/LTE backup
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 03/02/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2021-02-03 01:00
End*: 2021-02-03 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Dilsen-Stokkem, As;
Zonnebeke, Moorslede;
Florennes;
Erezée;
Habay

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/01/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2021-01-25 01:00
End*: 2021-01-25 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Staden;
Oupeye, Bassenge;
Ath, Silly;
Assesse

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 12/01/2021 – impacted services: All internet services : CLOSED

Dear customers,

Edpnet has planned a maintenance in order to adjust the load balancing on our network.

This maintenance will cause a short interruption (up to 15 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2021-01-12 03:00
End*: 2021-01-12 05:00
Duration: expected impact: up to 15 minutes
Impacted services: all internet services
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 20/01/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2021-01-20 01:00
End*: 2021-01-20 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Ravels;
Antwerpen;
Anthisnes;
Lennik, Gooik;
Zwalm;
Viroinval.

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 18/01/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2021-01-18 01:00
End*: 2021-01-18 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Arendonk;
Celles, Mont-de-l’Enclus;
Comblain-au-Pont;
Wellin, Tellin

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 13/01/2021 – impacted services: All internet services : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2021-01-13 01:00
End*: 2021-01-13 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Stekene;
Merchtem;
Heusden-Zolder;
Lessines, Elzele, Flobecq;
Waterloo, Lasne;
Andenne

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 11/01/2021 – impacted services: All internet services – region: Jodoigne & Hechtel-Eksel : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2021-01-11 01:00
End*: 2021-01-11 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Jodoigne;
Hechtel-Eksel

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 08/12/2020 – impacted services: All internet services

Dear customers,

Edpnet has planned a maintenance in order to improve our network capacity.

This maintenance will cause a short interruption (up to 15 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2020-12-08 02:00
End*: 2020-12-08 05:00
Duration: expected impact: up to 15 minutes
Impacted services: all internet services
Affected Areas**: 02STR: Brussels
03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 08/12/2020 – impacted services: All internet services

Dear customers,

Edpnet has planned a maintenance in order to improve our network capacity.

This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2020-12-08 02:00
End*: 2020-12-08 05:00
Duration: expected impact: up to 1 hour downtime
Impacted services: all internet services
Affected Areas**: 41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site