Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-11-23 01:00 |
| End*: |
2020-11-23 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Waregem, Deerlijk, Anzegem, Zwevegem;
Vilvoorde, Grimbergen, Machelen;
Aalts, Buggenhout, Opwijk, Lebbeke;
Mons, Estinnes, Le Roeulx;
Stavelot, Trois-Ponts;
Bekkevoort, Kortenaken, Glabbeek |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / outage / Solved /
Dear customers,
Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted.
Customers may notice higher latency and speed issues.
Please find all details below:
| Start*: |
2020-11-13 08:58 |
| End*: |
2020-11-13 10:55 |
| Duration: |
1h57min |
| Impacted services: |
high latency, speed issues |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
UPDATE 10h44: technicians are currently fixing the faulty fiber joint
UPDATE 11h00: the link is restored. Traffic flow is coming back to normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-11-25 01:00 |
| End*: |
2020-11-25 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Neufchâteau |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to improve our regional capacity.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-10-20 05:30 |
| End*: |
2020-10-20 06:30 |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All services |
| Affected Areas**: |
91GEN: West Flanders, west part of East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Internet / Maintenance /
Dear customers,
Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
This maintenance will cause an interruption (up to 20 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.
The maintenance only affects SDSL and VDSL Expert Plus high upload subscriptions.
Please find all details below:
| Start*: |
2020-10-12 06:00 |
| End*: |
2020-10-12 07:30 |
| Duration: |
up to 20 minutes downtime |
| Impacted services: |
SDSL & VDSL Expert Plus high upload |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-10-26 01:00 |
| End*: |
2020-10-26 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Eupen, Raeren, Lontzen |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Telephony /
Dear customers,
Edpnet has planned an urgent maintenance on our voice switches.
The telephony service will keep working during the maintenance, but current calls may be interrupted.
Please find all details below:
| Start*: |
2020-10-08 00:00 |
| End*: |
2020-10-08 07:00 |
| Duration: |
7 hours |
| Impacted services: |
Telephony (minimal impact) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-10-07 01:00 |
| End*: |
2020-10-07 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Brussels regions: Ixelles, Uccle, Watermael-Boitsfort, Auderghem, Woluwe-Saint-Pierre |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Internet / Netherlands /
Dear customers,
Starting from Friday edpnet was subject to major Denial of Service attacks (DDoS). An overview of the attacks and the time frames can be found below:
- Friday 28/08/2020, 18:00 – 19:00
- Sunday 30/08/2020, 20:30 – 20:45
- Sunday 30/08/2020, 22:20 – 00:55
- Monday 31/08/2020, 04:05 – 05:05
- Monday 31/08/2020, 11:15 – 18:45
In the past edpnet was always capable of mitigating these attacks ourselves by blocking these at the edge of our network. It looks like we were lucky in the past, and our luck ran out.
The attacks were this time directed towards our core networking equipment, primary and backup, and the traffic reached 200 Gbps, way too much for us to handle ourselves, causing DNS issues, and slow internet connections towards multiple destinations. Therefore we decided to contact a party (NBIP-NaWas) specialized in resolving these attacks, and setup a connection with them. This connection was up and running by midnight, and they mitigated 5 more attacks (three of 100 Gbps, two of 200 Gbps) without impact for our customers, proving it works. Two examples of such attacks can be found below:
This setup is permanent, and this way we can minimize these kind of attacks much quicker, reducing the impact to a bare minimum.
You can read some background information online:
https://datanews.knack.be/ict/nieuws/ddos-aanval-treft-edpnet/article-news-1635675.html
https://datanews.levif.be/ict/actualite/une-attaque-ddos-touche-edpnet/article-news-1326101.html
https://tweakers.net/nieuws/171594/belgische-provider-edpnet-heeft-al-vier-dagen-te-maken-met-ddos-aanvallen.html
We sincerely apologize for any inconveniences caused.
Customer-friendly regards
The edpnet team
P.S. Today 04/09 we can confirm there were no new attacks in the last 48 hours.
Belgium / Info / Issue / Netherlands / outage /
Dear customers,
We have experienced an outage with internet services (traffic drops) due to several DDoS attacks*** on our network. The attacks occurred at different hours and were causing intermittent connection, speed issues and packet loss. The heaviest one took place on Monday 31/08 and lasted from 11h15 until 18h45. Outside of those hours, everything was normal. Our Network Operations team has found and applied (on 01/09 at 1h29) a permanent solution to prevent and immediately mitigate such attacks in the future.
Please find all details below:
| Start*: |
2020-08-28 18:00* |
| End*: |
2020-09-01 01:29* |
| Duration: |
1) 2020-08-28 18:00 – 2020-08-28 19:00
2) 2020-08-30 20:30 – 2020-08-30 20:45
3) 2020-08-30 22:20 – 2020-08-31 00:55
4) 2020-08-31 04:05 – 2020-08-31 05:05
5) 2020-08-31 11:15 – 2020-08-31 18:45
|
| Impacted services: |
all internet services |
| Affected Areas**: |
all areas |
EDIT 12:30*: We have been under attack again since approximately 11:15. Access to our issues blog was limited so we were unable to keep you updated. Our apologies. We are doing our best to mitigate and solve the problem.
EDIT 2: 15h12*: Seems that the last attack is still ongoing. We are working hard to try to minimize the impact. Rebooting your modem/router to receive new DNS servers can help (but not guaranteed). In general surfing should be possible, only certain destinations will be difficult to reach. We keep you posted.
EDIT 3: 20h25*: The last attack finished at 18:45. We did our best to mitigate what was possible but the overload was extensive. Edpnet DNS servers are currently available again. We are working very hard with an external party towards providing a permanent solution to minimize the impact of any further attacks.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
*** DDoS (Distributed-Denial-of-Service- attack) is kind of a cyber-attack, when malicous users seek to make a machine or network resource unavailable by flooding the provider or target with superfluous requests, which results in systems overload and connectivity issues
