Belgium / outage / Solved /
Dear customers,
Saturday morning, we experienced an outage with a core router servicing 91GEN, which resolved itself quickly. Our Network Operations team investigated this outage and found no lasting problems. Monitoring shows all affected sessions restored themselves within 20 minutes.
Please find all details below:
| Start*: |
13-01-2024 07:22* |
| End*: |
13-01-2024 07:23* |
| Duration: |
Less than one minute |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: All of East and West Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Internet / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to upgrade hardware and one of our interconnectivity links with Proximus in West and East Flanders. This action will require a complete reconnect of all active internet connections in this area.
This maintenance may affect your services.
Please find all details below:
| Start*: |
16-01-2024 04:00* |
| End*: |
16-01-2024 06:00* |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / outage /
Dear customers,
We are currently experiencing an outage with PPPoE connections in 91GEN area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
11-12-2023 16:13* |
| End*: |
11-12-2023 16:51* |
| Duration: |
38 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: all areas affected |
EDIT 16:51*: Our technical team has found the cause and has resolved it. If you should still have any issues, please reboot your modem to refresh its PPPoE session and attempts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / outage /
Dear customers,
We are currently experiencing an outage with our peering via AMS-IX. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
22-11-2023 19:08* |
| End*: |
22-11-2023 23:04* |
| Duration: |
3 hours 56 minutes |
| Impacted services: |
Global internet connectivity |
| Affected Areas**: |
All areas |
More info can be found here:
https://www.ams-ix.net/ams/documentation/total-stats
https://www.ams-ix.net/ams/outage-on-amsterdam-peering-platform
Edit 11:03*: AMS-IX has confirmed the outage started affecting users again since 9:38 today. As before, the outage will only affect you irregularly and will not cause a total loss of connectivity. Some pages may load slow or not at all, some services might be harder to reach. AMS-IX is investigating the issue and we will keep you posted.
Edit 11:28*: AMS-IX reports they have identified and possibly isolated the problem, so recovery is to be expected soon. It is worth mentioning that this issue does not affect our services to our customers directly as we have enough bandwith to provide even with AMS-IX down. But it may affect internet speed and stability as this issue affects a considerable percentage of all traffic handled by our peering provider. We are closely monitoring the situation to make sure it remains stable for us.
Edit 14:56*: AMS-IX is continuing to update and it seems like they have found the problem, and are mitigating the situation as we speak. We see the situation is normalizing, which means your connectivity should be improving. Our additional measures remain in effect until AMS-IX has closed the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / email / outage / Solved / Telephony /
Dear customers,
We experienced an outage with one of our core routers at the Sint-Niklaas office. Our Network Operations team investigated this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
04-07-2023 10:27 |
| End*: |
04-07-2023 10:53 |
| Duration: |
26 minutes |
| Impacted services: |
All voice traffic (voip, cloud PBX), e-mail, My Edpnet access, datacenter |
| Affected Areas**: |
All areas |
Update 04/07/2023 12:03*: The issue was localized and resolved after a reconfiguration of the affected device. The cause was found to be a failure at network level which it handled incorrectly.
Update 07/07/2023 9:20*: We experienced a new outage with our core router at 8:36 this morning. It was resolved by 9:10. We have identified the core problem and will be implementing a permanent solution next week to prevent this from happening again. We will keep you updated on the progress and share more information as it becomes available.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / outage /
Dear customers,
Due to a card failure in one of our datacenters some customers may experience issues with the mail and telephony services hosted at our Sint-Niklaas datacenter.
Our network engineer is already en route to the location to swap the faulty card. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
03-05-2023 23:41 |
| End*: |
04-05-2023 11:04 |
| Duration: |
11h23min |
| Impacted services: |
Mail and telephony services |
| Affected Areas**: |
All areas |
Update 04/05/2023 09:35: Our engineer is expected to arrive at the location by 10:30am. We will provide an update as soon as the faulty card has been replaced.
Update 04/05/2023 11:04: The card has been swapped and the link has been successfully restored. The issue should now be resolved. We will continue to monitor the situation to ensure that there are no further impacts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Antwerp / Belgium / outage / Solved /
Dear customers,
We have experienced an outage with all internet services in Antwerp. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
25-04-2023 10:12 |
| End*: |
25-04-2023 10:32 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 10:45*: The issue was already resolved after troubleshooting with our network provider at 10:32. We are closely following up the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Domain / hosting / Netherlands / outage / Solved / Telephony /
Dear customers,
We experienced an outage with our Domain Name Servers. Our Network Operations team investigated and resolved this outage. There should be no further problems.
Please find all details below:
| Start*: |
30-03-2023 14:30 approx. |
| End*: |
30-03-2023 16:00 approx. |
| Duration: |
Up to 1h30 |
| Impacted services: |
All DNS services (domains hosted via edpnet DNS including our own, customers using our SIP via sip.edpnet.be, etc) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / outage /
Dear customers,
We are currently experiencing an outage with internet connectivity in Brussels region. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
27-01-2023 09:25 |
| End*: |
27-01-2023 16:11 |
| Duration: |
6h46min |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
Update 11:53: We have identified the failure and are currently working with our supplier to resolve it as soon as possible. Our engineer is on the way to the location to replace the faulty card should the problem not be resolved remotely. More updates will follow soon.
Update 13:22: Our engineer has arrived to the location to swap the malfunctioning card. We will update you as soon as the works have been completed.
Update 14:20: The card has been replaced, but the affected sessions are still not able to connect. We are in contact with our supplier and are pushing them to pinpoint the core issue ASAP.
Update 15:55: The investigation is still ongoing. Our supplier just reported that they expect to have the sessions restored within 30 minutes – we are waiting for confirmation.
Update 16:19: The incident is resolved. Most sessions have already recovered, and traffic flow is coming back to normal. We are keeping an eye on the situation. If your modem has not been able to connect yet, a reboot may be needed.
Update 18:00: We noticed that some fiber customers in Etterbeek, Koekelberg and Molenbeek are still not able to connect. We will escalate this towards our supplier.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Planned /
Dear customers,
Please be informed we’ve planned a maintenance on our core infrastructure. We will be performing an upgrade of several line cards to allow for higher bandwidths.
This maintenance may affect your services.
Please find all details below:
| Start*: |
31-01-2023 02:00* |
| End*: |
31-01-2023 06:00* |
| Duration: |
Up to 4 hours |
| Impacted services: |
All internet services |
| Affected Areas**: |
A2: Brussels, 41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site