Belgium / Info / Internet / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: |
2018-10-17 01:00* |
| End: |
2018-10-17 06:00* |
| Duration: |
5 hours : potential impact: 02h30 |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
Brussels, Molenbeek-Saint-Jean, Jette, Ganshoren, Koekelberg: 02 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Internet / Planned / Scheduled / Telephony /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: |
2018-10-08 01:00* |
| End: |
2018-10-08 06:00* |
| Duration: |
5 hours : potential impact: 02h30 |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
La Louvière, Manage, Morlanwelz: 064 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Internet / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: |
2018-10-03 01:00* |
| End: |
2018-10-03 06:00* |
| Duration: |
5 hours : potential impact: 02h30 |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
Wavre: 010 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Internet / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: |
2018-10-01 01:00* |
| End: |
2018-10-01 06:00* |
| Duration: |
5 hours : potential impact: 02h30 |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
Genk: 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Internet / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, BBOX modem, etc.).
Please find all details below:
| Start: |
2018-09-24 01:00* |
| End: |
2018-09-24 06:00* |
| Duration: |
5 hours : potential impact: 02h30 |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
Brussels/Ixelles/Etterbeek: 02 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Issue / outage / Solved / Telephony /
Dear customers,
We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem.
Please find all details below:
| Start: |
2018-08-28 06:44* |
| End: |
2018-08-28 12:24* |
| Duration: |
TBC |
| Impacted services: |
Telephony: ingoing and outgoing calls |
| Affected Areas: |
All |
Update: 28/08 10:00 Our engineer has found the issue and is working on a solution
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Netherlands / Planned / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in order to improve the service for our customers by migrating to a new platform.
This maintenance may affect your services for around 30 minutes during the maintenance window.
Please find all details below:
| Start: |
2018-07-25 00:00* |
| End: |
2018-07-25 06:00* |
| Duration: |
6hours |
| Impacted services: |
Telephony |
| Affected Areas: |
all: the Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Maintenance / Telephony /
Dear customers,
Edpnet has planned a maintenance on our voice switches to improve our telephony services.
We will try to minimize the impact as much as possible.
Please find all details below:
| Start: |
09.06.2018 01:00* |
| End: |
09.06.2018 03:00* |
| Duration: |
2 hours |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Issue / outage / Solved / Telephony /
Dear customers,
We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue.
Please find all details below:
| Start: |
2018-06-04 09:00* |
| End: |
2018-06-04 11:10* |
| Duration: |
2h10 |
| Impacted services: |
Telephony |
| Affected Areas: |
all |
Update: 2018-06-04 10:25 Repair Database ongoing
Update: 2018-06-04 09:41 Core switch reboot done
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
cancelled / Maintenance / Telephony /
Dear customers,
Edpnet has planned a maintenance on our voice switches. Internal infrastructural works will be performed.
We will try to minimize the impact as much as possible.
Please find all details below:
| Start: |
07.06.2018 23:00 |
| End: |
08.06.2018 2:00 |
| Duration: |
3 hours |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time