Belgium / Mail / Netherlands / outage / Solved /
UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00.
UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours.
UPD 12h12: the mail issue is a global problem at our supplier. Mail servers are affected all over the world. Our supplier is trying to fix the issue in the shortest possible time.
Dear customers,
We are currently experiencing problem with our mail servers due to a massive influx of spam.
Mail delivery is currently delayed. No mails should be lost.
Our Network operations team is working now on resolving the issue as soon as possible.
| Start*: |
29-09-2022 04:00 |
| End*: |
29-09-2022 18:00 |
| Duration: |
14 hours |
| Impacted services: |
mail services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “je mailbox is opgeschort” pretends to come from edpnet administrator and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Dear customers,
Please be informed we’ve planned a maintenance on our core router in the Sint-Niklaas colocation: SN01.
We will be performing a software upgrade in order to resolve a bug. A reboot of the router will be required.
This will cause a disruption of network connectivity for all clients and services located in the SN colocation.
Please find all details below:
| Start*: |
15-09-2022 04:00 |
| End*: |
15-09-2022 06:00 |
| Duration: |
several network interruptions during the maintenance window |
| Impacted services: |
all clients and services located in the SN colocation. |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Internet / Issue / Solved /
UPD: 10h45 : The outage has been resolved since 09h50.
Dear customers,
We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
These works may cause several disconnections during scheduled maintenance window.
Please find all details below:
| Start*: |
06-09-2022 02:00 |
| End*: |
06-09-2022 05:00 |
| Duration: |
expected impact: several disconnections during the maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant (telephone zones 03, 011, 012, 013, 014, 015, 016, 089) |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Nouveau message:” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Issue / outage / Solved /
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected.
UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier.
Dear customers,
We are currently experiencing a fiber cut in 91GEN area (West and East Flanders). Traffic is being rerouted but customers may notice minor issues with the internet and voice services.
Our Network Operations team is investigating the outage.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Bevestig/update uw Edpnet webmail” was sent yesterday at around 15h00 and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Edpnet: Undelivered messages received on Tuesday, August 23, 2022” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Dear customers,
Proximus has planned a maintenance (software upgrade) which may affect your services.
Please find all details below:
| Start*: |
29-08-2022 00:00 |
| End*: |
29-08-2022 06:00 |
| Duration: |
expected impact: between 3 and 10 minutes |
| Impacted services: |
EFM lines |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
