Phishing Report

Dear customers,

Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.

—–Original Message—–
Van: edpnet.be [mailto:l.barbier@edpnet.org]
Verzonden: donderdag 2 oktober 2014 10:31
Aan: undisclosed-recipients:

Onderwerp: Belangrijke Post Notice

Οur securιty systeem υnυsυal actιvιty οn yουr edpnet.be mailaccount gedetecteerd, om te terug te krijgen ιt yοu’ll nodig hebt om uw accοunt ιnfοrmatιοn updaten. door te klikken op de link hieronder en aanmelden.

<Link removed for security reasons>

Regards,
Edpnet Support

—–Original Message—–
De : edpnet.be admin update [mailto:wealthjonah@gmail.com]
Envoyé : samedi 30 août 2014 01:05
Objet : (c)edpnet.be Webmail IT Help Desk. 

Attention:

An Attempt has been made to Your Account from a new computer. For the security of your account, we are poised to open a query or update your account. Kindly Click,

<Link removed for security reasons>

for secure security and instant online account upgrade.
©edpnet.be Webmail IT Help Desk.


25 September 2014 – Routing issues

Dear customers,

Due to a fiber cut some websites became unreachable, we are working on a solution.

Update: The fiber is restored, the problems should be gone

Description: Routing issues due to fiber cut
Start: 25/09/2014 16:05
End: 25/9/2014 19:11
Impacted services: some websites are unreachable

We appologize for the inconvenience

The edpnet team


18 September 2014 – Email Migration

Update: 2014-10-02:  The migration is now complete. We had some receiving issues yesterday evening which are resolved.

Dear customers,

Edpnet will start migrating its customers’ e-mail accounts to a new and improved server farm.

The webmail on https://webmail.edpnet.net now supports SSL encryption for better security between the customer and our servers.

During this migration, customers may not get any incoming e-mail during 5-15 minutes whilst their account is being migrated. Once done, those e-mails will be delivered.

Description: Email migration
Start: 2014-09-22
End: 2014-10-01
Impacted services: Edpnet Email

We apologize for the inconvenience

The edpnet team


11 September 2014 – Unreachable by phone

Dear customers,

UPDATE 11/09/2014 – 20h: Our telephony problem is solved.

We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.

Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers’ internet and telephony connections.

We apologize for the inconveniences.

The edpnet team


08 September 2014 – Outage Antwerp

Dear customers,

There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue.

Please try rebooting your modem occasionally whilst our network is switching over onto the backup.

Description:
Start: 2014-09-08 11:20 AM
End: 2014-09-08 11:30 AM
Impacted services: All edpnet services (Internet, telephony, email…)

We appologize for the inconvenience

The edpnet team


29 August 2014 – MyEdpnet

Update: MyEdpnet is back up and running.

Dear customers,

We have received reports that customers are unable to log into our customer portal, MyEdpnet. Our development team is looking into this issue.

Description: Logins to MyEdpnet are failing
Start: 2014-08-29 11:00 AM
End: 2014-08-29 11:21 AM
Impacted services: MyEdpnet (Customer Portal)

We appologize for the inconvenience

The edpnet team


11 August 2014 – Belgacom Maintenance

Maintenance Completed – Belgacom has completed their maintenance. The impact was limited.

Dears customers,

Belgacom has planned a maintenance on their network. Please find the details below:

Description: Software updates
Expected start: 2014-08-18 02:00 AM
Expected end: 2014-08-18 04:00 AM
Duration of works: ± 20 minutes
Impacted services: All edpnet services will be unavailable (Internet, telephony, e-mail, …)

Impacted areacodes:
019, 04, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087

We appologize for the inconvenience.

The edpnet team


08 August 2014 – Belgacom Maintenance

Update 2014-08-11 9:26: The update has been completed, downtime was 10 minutes (Between 2:30 and 2:40).

Dears customers,

Belgacom has planned a maintenance on their network. Please find the details below:

Description: Software updates
Expected start: 2014-08-11 02:00 AM
Expected end: 2014-08-11 04:00 AM
Duration of works: ± 20 minutes
Impacted services: All edpnet services will be unavailable (Internet, telephony, e-mail, …)

Impacted areacodes:
03, 011, 012, 013, 014, 015, 016, 089

We appologize for the inconvenience.

The edpnet team


07 August 2014 – Telephone issues

Dear customers,

We had a problem with our telephone switches this night that has caused edpnet Telephony to be unreachable for some time. This was resolved at 1:58AM last night.

However a backend problem still lingered, this should be solved at around 9:30AM today.

SIP Trunk and Cloud PBX users were not affected.

If you still have issues, please reboot your modem.

– The edpnet team


4 August 2014 – Emergency Maintenance Region Charerloi

Update 07/08/2014 10:00: The maintenance ended at 02:00 this night.

Dear customers,

Our technicians will perform an emergency maintenance in the Charlerloi region this Thursday, August 7th between 01:00 and 03:00. We expect 30 minutes of downtime for all customers in the following area codes:

  • 010
  • 060
  • 064
  • 065
  • 067
  • 068
  • 069
  • 071

We appologize for the inconvenience.

The edpnet team