Closed / Scheduled /
Update: The maintenance has been completed.
Dear customers,
Proximus has scheduled a maintenance on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.
Description: Maintenance Ghent
Start: 2014-11-03 02:00 AM*
End: 2014-11-03 06:00 AM*
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091
We apologize for the inconvenience
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue /
Dear customers,
Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized.
Description:
Start: 2014-10-22 22:40 PM
End: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)
End: 2014-10-23 08:20 PM (Traffic towards Brussels)
Impacted services: All traffic may have experienced packet-loss
(Dates have been corrected)
We apologize for the inconvenience
The edpnet team
Closed / Scheduled /
Update 27/10: The scheduled maintenance has been completed.
Dear customers,
Proximus has scheduled 2 maintenance works on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below.
Description: Maintenance Ghent
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 091
Description: Maintenance Antwerp
Start: 2014-10-27 02:00 AM
End: 2014-10-27 06:00 AM
Duration: 15 minutes
Impacted services: All edpnet services in the following telephone areas: 03, 011, 012, 013, 014, 015, 016, 089
We apologize for the inconvenience
The edpnet team
Closed /
Dear customers,
Due to recent power issues in Belgacom locations preventive maintenance works are being held. Due to a human error this preventive maintenance caused a short interruption in the power causing a interruption in traffic in region Ghent & West-Flanders. The situation is now optimal with dual powerfeeds and new UPS equipment. We apologize for the problems caused.
Description:
Start: 2014-10-21 09:50 AM
End:2014-10-21 09:54 AM
Impacted services: All edpnet services in the mentioned regions.
We apologize for the inconvenience
The edpnet team
Closed / Issue /
Update 14:07 :
The issue has been resolved.
Dear customers,
One of our VoIP switches has failed. The backup switch has taken over. If you are using a trunk, please prioritize calls via 212.71.16.196. If you are a Cloud PBX customer, please call our helpdesk via 03 265 67 00 to do this for you.
Description: VoIP switch failure
Start: 2014-10-17 13:55 PM
End: 2014-10-17 14:07 PM
Impacted services: edpnet SIP Trunks (Please use the backup server)
We appologize for the inconvenience
The edpnet team
Closed /
Update: There was a second short outage at 20:40 until 20:50.Dear customers,
due to a power outage we lost connectivity towards our Brussels DSL network.
Description:
Start: 14/10/2014 19:25
End: 14/10/2014 19:37
Impacted services: DSL lines in Brussels region
We appologize for the inconvenience
The edpnet team
Phishing /
Dear customers,
Some customers have received the phishing e-mail below.
We would like to inform you that this message can be disregarded and is not coming from edpnet.
—–Original Message—–
Van: edpnet.be [mailto:l.barbier@edpnet.org]
Verzonden: donderdag 2 oktober 2014 10:31
Aan: undisclosed-recipients:
Onderwerp: Belangrijke Post Notice
Οur securιty systeem υnυsυal actιvιty οn yουr edpnet.be mailaccount gedetecteerd, om te terug te krijgen ιt yοu’ll nodig hebt om uw accοunt ιnfοrmatιοn updaten. door te klikken op de link hieronder en aanmelden.
<Link removed for security reasons>
Regards,
Edpnet Support
—–Original Message—–
De : edpnet.be admin update [mailto:wealthjonah@gmail.com]
Envoyé : samedi 30 août 2014 01:05
Objet : (c)edpnet.be Webmail IT Help Desk.
Attention:
An Attempt has been made to Your Account from a new computer. For the security of your account, we are poised to open a query or update your account. Kindly Click,
<Link removed for security reasons>
for secure security and instant online account upgrade.
©edpnet.be Webmail IT Help Desk.
Solved /
Dear customers,
Due to a fiber cut some websites became unreachable, we are working on a solution.
Update: The fiber is restored, the problems should be gone
Description: Routing issues due to fiber cut
Start: 25/09/2014 16:05
End: 25/9/2014 19:11
Impacted services: some websites are unreachable
We appologize for the inconvenience
The edpnet team
Closed / Scheduled /
Update: 2014-10-02: The migration is now complete. We had some receiving issues yesterday evening which are resolved.
Dear customers,
Edpnet will start migrating its customers’ e-mail accounts to a new and improved server farm.
The webmail on https://webmail.edpnet.net now supports SSL encryption for better security between the customer and our servers.
During this migration, customers may not get any incoming e-mail during 5-15 minutes whilst their account is being migrated. Once done, those e-mails will be delivered.
Description: Email migration
Start: 2014-09-22
End: 2014-10-01
Impacted services: Edpnet Email
We apologize for the inconvenience
The edpnet team
Closed / Solved /
Dear customers,
UPDATE 11/09/2014 – 20h: Our telephony problem is solved.
We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections.
Description:
Start: 11/09/2014 08:40
End: 11/09/2014 20:00
Impacted services: There was no impact for our customers’ internet and telephony connections.
We apologize for the inconveniences.
The edpnet team