Dear customers,
We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Edpnet office/helpdesk is reachable again.
We apologize for the caused inconveniences.
Best regards
The edpnet team
Dear customers,
We have experienced an outage with our internet service connectivity for IPv6 users. Our Network Operations team has investigated this outage and provided a solution.
In order to restore your IPv6 connectivity, please, reboot your CPE.
Below the details of the outage:
| Start: | 2018-04-03 15:45* |
|---|---|
| End: | 2018-04-04 09:32* |
| Duration: | 17h47min |
| Impacted services: | IPv6 Connectivity |
| Affected Areas: | All areas: IPv6 active users reconnecting during this period |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with Internet services due to a short power outage in the Liège region.
Please find all details below:
| Start: | 2018-03-15 13:35* |
|---|---|
| End: | 2018-03-15 14:10* |
| Duration: | 35 minutes |
| Impacted services: | Internet services |
| Affected Areas: | Liège region : 41 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.
Please find all details below:
| Start: | 2018-02-12 16:10* |
|---|---|
| End: | 2018-02-12 16:50* |
| Duration: | 40minutes |
| Impacted services: | VPBX |
| Affected Areas: | all |
Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected.
The fiber connection was restored on 20/12 at 16:58.
Please find all details below:
| Start: | 2017-12-20 03:20* |
|---|---|
| End: | 2017-12-20 16:58* |
| Duration: | 13h38 |
| Impacted services: | None |
| Affected Areas: | Walloon Brabant, Hainaut: 71GIL: 010, 060, 064, 065, 067, 068, 069, 071 |
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders.
Please find all details below:
| Start: | 2017-12-19 12:05* |
|---|---|
| End: | 2017-12-19 12:23* |
| Duration: | 18 min |
| Impacted services: | Internet/Telephony |
| Affected Areas: | West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Update 19/12/2017 12:26 : Technician is on his way to investigate the situation on site.
Update 19/12/2017 12:36 : Outage cleared, power issue solved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43
Our Network Operations team will investigate the cause of these two short interruptions.
Please find all details below:
| Start – End: | 2017-12-04 18:02* – 2017-12-04 18:10* |
|---|---|
| Start – End: | 2017-12-04 19:35* – 2017-12-04 19:43* |
| Duration: | 8 min and 8min |
| Impacted services: | Internet Connectivity |
| Affected Areas: | 02 Brussels Region |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume.
Please find all details below:
| Start: | 2017-11-30 13:23* |
|---|---|
| End: | 2017-11-30 14:36* |
| Duration: | 1h13 |
| Impacted services: | vPBX |
| Affected Areas: | vPBX clients |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an issue with reachability towards Google. Our Network Operations team is investigating this issue, a ticket at Google has been created. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2017-11-12 11:00* |
|---|---|
| End: | 2017-11-12 23:00* |
| Duration: | 12 hours |
| Impacted services: | Google reachabilitly |
| Affected Areas: | All |
Update 13/11/2017 10:30 : Issue was resolved yesterday evening around 23:00. We are talking with Google what the exact cause was.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our telephony services.
Please find all details below:
| Start: | 2017-10-17 09:28* |
|---|---|
| End: | 2017-10-17 11:22* |
| Duration: | 1hour 54minutes |
| Impacted services: | Telephony |
| Affected Areas: | All |
Update 17/10/2017: 22:30 : Soip Switch reboot done. We are looking into the root cause of the outage to avoid it in the future.
Update 17/10/2017: 16:57 : Proximus confirms our link is back up. Our SoIP switch will be rebooted at 22:30*
Update 17/10/2017: 11:28 : We have been provided with a temporary reroute of telephony traffic until the link that is down has been fixed.
Update 17/10/2017: 10:24 : Our NOC team is working together with Proximus and our voice system supplier to resolve the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time