Maintenance planned on 24/09/2018 – impacted services: internet connectivity and telephony: CLosed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, BBOX modem, etc.).

Please find all details below:

Start: 2018-09-24 01:00*
End: 2018-09-24 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Brussels/Ixelles/Etterbeek: 02

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 14/09/2018 – impacted services: Internet, telephony, hosting and email services: Closed

Dear customers,

Edpnet has planned a maintenance in order to upgrade the software on one of our routers, which is required to resolve some outstanding bugs.

This will cause an impact across many of our services.

Please find all details below:

Start: 2018-09-14 01:00*
End: 2018-09-14 05:00*
Duration: 5hours
Impacted services: Up to 1hr of impact to traffic in our Sint Niklaas colocation and bundled DSL orders
Up to 2hrs of impact to telephony, hosting and email services.
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Emergency maintenance 22/08 : POP3/IMAP mail servers: Closed

Dear customers,

Edpnet has done an emergency maintenance in order to perform a file system check regarding our mail system and to remedy occurred errors.

This maintenance may affect your services.

Please find all details below:

Start: 2018-08-22 20:10
End: 2018-08-22 21:40
Duration: 1h30min
Impacted services: mail/webmail
Affected Areas: all

No mail loss was registered during the maintenance.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 20/08/2018 – impacted services: all internet services – Area : Nivelles 067

Dear customers,

Edpnet has planned a maintenance in order to install a next-generation router which will offer an important increase in network capacity.

This maintenance may affect your services.

Please find all details below:

Start: 2017-08-20 01:00*
End: 2017-08-20 06:00*
Duration: 02h 30min
Impacted services: all internet services
Affected Areas: Nivelles: 067

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 14/8/2018: Telephony

Dear customers,

Edpnet has planned a maintenance in order to ensure the quality of our telephony.

This maintenance may affect your services, but no impact is expected.

Please find all details below:

Start: 2018-08-14 5:30*
End: 2017-08-14 6:30*
Duration: 1 hour
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 10/08/2018 – impacted services: internet connectivity – area: Liege/Charleroi: Closed

Dear customers,

Edpnet has planned a maintenance in order to migrate some links.

This maintenance may affect your services. Multiple reconnections might occur during the reconfiguration.

Please find all details below:

Start: 2018-08-10 03:00*
End: 2018-08-10 05:00*
Duration: 2 hours
Impacted services: internet connectivity
Affected Areas: Liege, Namur, province of Luxembourg/Charleroi, Walloon Brabant, Hainaut: 41GRE and 71GIL

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 25/07/2018 – impacted services: Telephony- area : The Netherlands

Dear customers,

Edpnet has planned a maintenance in order to improve the service for our customers by migrating to a new platform.

This maintenance may affect your services for around 30 minutes during the maintenance window.

Please find all details below:

Start: 2018-07-25 00:00*
End: 2018-07-25 06:00*
Duration: 6hours
Impacted services: Telephony
Affected Areas: all: the Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 11/07/2018 between 03:00 and 06:00- impacted services: NL Internet connection

Dear customers,

Edpnet has planned a maintenance in order to move links to optimize our redundancy and to allow for future upgrades.

This maintenance may affect your services. The internet sessions will be lost for about 10minutes during the move.

Please find all details below:

Start: 2018-07-11 03:00*
End: 2018-07-11 06:00*
Duration: 3hours
Impacted services: Internet connectivity
Affected Areas: All Netherland connections

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 20/06/2018 – impacted services: Brussels : All: Closed

Dear customers,

Edpnet had planned a maintenance in order to migrate our 02STR, Brussels VLAN. The maintenance has been finished successfully.

Please find all details below:

Start: 2018-06-20 04:00*
End: 2018-06-20 06:00*
Duration: 2hours
Impacted services: All
Affected Areas: 02STR : Brussel

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 09/06/2018

Dear customers,

Edpnet has planned a maintenance on our voice switches to improve our telephony services.

We will try to minimize the impact as much as possible.

Please find all details below:

Start: 09.06.2018 01:00*
End: 09.06.2018 03:00*
Duration: 2 hours
Impacted services: Telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time