Belgium / Maintenance / Scheduled /
Dear customers,
Our supplier has scheduled a maintenance that may affect customer connections in the provinces of Liège, Luxembourg, and Namur.
The maintenance may also impact a small number of connections in the following municipalities:
- 1320 – Beauvechain
- 1350 – Jauche
- 1357 – Hélécine
- 1360 – Perwez
- 1367 – Ramillies
- 1450 – Chastre
- 1702 – Dilbeek
- 3120 – Tremelo
- 3200 – Aarschot
- 3582 – Beringen
- 3600 – Genk
- 3630 – Maasmechelen
- 3798 – Voeren
- 3850 – Nieuwerkerken
- 3960 – Bree
- 3990 – Peer
- 7110 – Strépy-Bracquegnies
- 7134 – Ressaix
- 7532 – Beclers
- 7543 – Mourcourt
- 8000 – Brugge
- 8540 – Deerlijk
- 8550 – Zwevegem
- 8730 – Beernem
- 8800 – Roeselare
- 9000 – Gent
- 9080 – Lochristi
- 9100 – Sint-Niklaas
- 9750 – Zingem
- 9890 – Gavere
- 9900 – Eeklo
Please find all details below:
| Start*: |
17-03-2025 00:00 |
| End*: |
17-03-2025 06:00 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
Liège, Luxembourg, Namur, and selected municipalities |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced a partial outage in our network. A configuration issue caused hosts within the 213.219.128.0/18 network block to become temporarily unreachable from the public internet. This resulted in connectivity issues for customers with IP addresses assigned from this range. edpnet telephony services remained fully operational throughout this incident.
The issue has been corrected by our network team.
Please find all details below:
| Start*: |
12-03-2025 12:30 |
| End*: |
12-03-2025 12:45 |
| Duration: |
15 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
Customers with IP addresses assigned from 213.219.128.0/18 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible.
We’ll provide further updates as they become available.
Please find all details below:
| Start*: |
10-03-2025 10:40 |
| End*: |
10-03-2025 11:09 |
| Duration: |
29 minutes |
| Impacted services: |
Support |
Update 10/03/2025 11:11: The issue has now been resolved. We are again reachable and will be happy to assist you!
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue /
Dear customers,
We are currently experiencing issues with the availability of our help center. We are working on restoring its functionality.
We’ll follow up with further updates as they become available.
Please find all details below:
Update 25/02/2025 13:10: Our help center has been back up and running since 12:48. It was affected by an incident at Zendesk. We are continuing to closely monitor the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled /
Dear customers,
Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of Antwerp, Limburg, and Flemish Brabant.
This maintenance will result in a downtime of up to one hour for all active internet connections in these areas.
Please find all details below:
| Start*: |
11-02-2025 03:00 |
| End*: |
11-02-2025 06:00 |
| Duration: |
Up to one hour |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of Liège, Namur, and Luxembourg.
This maintenance will result in a downtime of up to one hour for all active internet connections in these areas.
Please find all details below:
| Start*: |
05-02-2025 03:00 |
| End*: |
05-02-2025 06:00 |
| Duration: |
Up to 1 hour |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
Update 05/02/2024: The maintenance has been successfully completed. The effective downtime was between 04:44 and 04:58. Most customer sessions were restored by 05:15.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the Brussels region.
This maintenance will result in a downtime of up to one hour for all active internet connections in this area.
Please find all details below:
| Start*: |
22-01-2025 01:00 |
| End*: |
22-01-2025 06:00 |
| Duration: |
Up to 1 hour |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
Update 22/01/2024 08:39: The maintenance has been successfully carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11.
While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post once the core incident is resolved.
Please find all details below:
| Start*: |
10-01-2025 11:11 |
| End*: |
10-01:2025 17:03 (no customer impact since 11:11) |
| Duration: |
5 hours 52 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut |
Update 10/01/2025 14:49: The fault has been identified as a faulty card. Our engineer is en route to replace it. We do not expect any customer impact. We will confirm once the card has been replaced.
Update 10/01/2025 17:07: The faulty card has just been successfully replaced by our engineer. Apart from a brief interruption that some customers may have encountered at 11:11, there was no impact on connectivity.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance /
Dear customers,
Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of West and East Flanders.
This maintenance will require a complete reconnection of all active internet sessions in these areas.
Please find all details below:
| Start*: |
17-01-2025 01:00 |
| End*: |
17-01-2025 06:00 |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: West and East Flanders |
Update 17/01/2025 10:59: The maintenance has been successfully carried out.
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing an outage affecting internet and fixed voice services in the area of Walloon Brabant and Hainaut. Based on the first details that have been provided by our supplier, the outage is caused by a fiber cut. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
28-12-2024 16:50 |
| End*: |
28-12-2024 21:55 |
| Duration: |
5 hours 5 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut |
Update 28/12/2024 19:32: Our supplier has identified the fault as coming from a faulty backbone card. The card is expected to be replaced by 21:00 today.
Update 28/12/2024 21:20: We are awaiting further feedback from our supplier regarding the card replacement. We will ensure to provide an update as soon as new details become available.
Update 28/12/2024 21:59: The faulty card has been replaced, and sessions began coming up at 21:40. By 21:50, almost all connections successfully recovered and are now fully operational. If you are still encountering any issues, a device reboot may be needed. We will continue to monitor the situation to ensure there are no further impacts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site