Belgium / Mail / Netherlands / outage / Solved /
UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00.
UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours.
UPD 12h12: the mail issue is a global problem at our supplier. Mail servers are affected all over the world. Our supplier is trying to fix the issue in the shortest possible time.
Dear customers,
We are currently experiencing problem with our mail servers due to a massive influx of spam.
Mail delivery is currently delayed. No mails should be lost.
Our Network operations team is working now on resolving the issue as soon as possible.
| Start*: |
29-09-2022 04:00 |
| End*: |
29-09-2022 18:00 |
| Duration: |
14 hours |
| Impacted services: |
mail services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “je mailbox is opgeschort” pretends to come from edpnet administrator and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Nouveau message:” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Bevestig/update uw Edpnet webmail” was sent yesterday at around 15h00 and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Edpnet: Undelivered messages received on Tuesday, August 23, 2022” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Vous avez des messages électroniques en attente” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Security-Notification” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Info / Maintenance / Netherlands / Planned /
Dear customers,
KPN has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
28-07-2022 01:00 |
| End*: |
28-07-2022 07:00 |
| Duration: |
expected impact: 2 hours 30 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
The Netherlands: all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.
Customers receive emails with a fake delivery notice, pretending to come from edpnet and containing a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Maintenance / Netherlands / Planned /
Dear customers,
Please be informed that the maintenance we announced earlier for the Netherlands has been postponed to 28/06/2022.
This maintenance will cause multiple short disconnections during the scheduled window.
Please find all details below:
| Start*: |
28/06/2022 00:00 |
| End*: |
28/06/2022 06:00 |
| Duration: |
expected impact: multiple short disruptions |
| Impacted services: |
all internet services |
| Affected Areas**: |
the Netherlands: all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
