Belgium / email / outage / Solved / Telephony /
Dear customers,
We experienced an outage with one of our core routers at the Sint-Niklaas office. Our Network Operations team investigated this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
04-07-2023 10:27 |
| End*: |
04-07-2023 10:53 |
| Duration: |
26 minutes |
| Impacted services: |
All voice traffic (voip, cloud PBX), e-mail, My Edpnet access, datacenter |
| Affected Areas**: |
All areas |
Update 04/07/2023 12:03*: The issue was localized and resolved after a reconfiguration of the affected device. The cause was found to be a failure at network level which it handled incorrectly.
Update 07/07/2023 9:20*: We experienced a new outage with our core router at 8:36 this morning. It was resolved by 9:10. We have identified the core problem and will be implementing a permanent solution next week to prevent this from happening again. We will keep you updated on the progress and share more information as it becomes available.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Antwerp / Belgium / outage / Solved /
Dear customers,
We have experienced an outage with all internet services in Antwerp. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
25-04-2023 10:12 |
| End*: |
25-04-2023 10:32 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 10:45*: The issue was already resolved after troubleshooting with our network provider at 10:32. We are closely following up the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Domain / hosting / Netherlands / outage / Solved / Telephony /
Dear customers,
We experienced an outage with our Domain Name Servers. Our Network Operations team investigated and resolved this outage. There should be no further problems.
Please find all details below:
| Start*: |
30-03-2023 14:30 approx. |
| End*: |
30-03-2023 16:00 approx. |
| Duration: |
Up to 1h30 |
| Impacted services: |
All DNS services (domains hosted via edpnet DNS including our own, customers using our SIP via sip.edpnet.be, etc) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Issue / Solved /
Dear customers,
We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now.
Please find all details below:
| Start*: |
24-11-2022 12:25 |
| End*: |
24-11-2022 12:31 |
| Duration: |
6 minutes |
| Impacted services: |
internet services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / outage / Solved /
Dear customers,
We are currently experiencing an outage with internet and telephony in service area 3. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Update 8:32: problem still under investigation, cause unclear, troubleshooting our equipment and contacting Proximus to do the same
Update 9:20: internet traffic is restoring back to normal. Connections should not be affected anymore. We are still monitoring in the background.
Update 10:40: we found a problem on our optical network, we brought down the links that were on that card and there is no impact since then. We will replace the card this afternoon.
Please find all details below:
| Start*: |
19-10-2022 02:30 (noticeable impact since around 7:00) |
| End*: |
19-10-2022 08:45 |
| Duration: |
6 hours 15 minutes |
| Impacted services: |
Internet & telephony |
| Affected Areas**: |
Service area 3: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Mail / Netherlands / outage / Solved /
UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00.
UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours.
UPD 12h12: the mail issue is a global problem at our supplier. Mail servers are affected all over the world. Our supplier is trying to fix the issue in the shortest possible time.
Dear customers,
We are currently experiencing problem with our mail servers due to a massive influx of spam.
Mail delivery is currently delayed. No mails should be lost.
Our Network operations team is working now on resolving the issue as soon as possible.
| Start*: |
29-09-2022 04:00 |
| End*: |
29-09-2022 18:00 |
| Duration: |
14 hours |
| Impacted services: |
mail services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Internet / Issue / Solved /
UPD: 10h45 : The outage has been resolved since 09h50.
Dear customers,
We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Issue / outage / Solved /
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected.
UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier.
Dear customers,
We are currently experiencing a fiber cut in 91GEN area (West and East Flanders). Traffic is being rerouted but customers may notice minor issues with the internet and voice services.
Our Network Operations team is investigating the outage.
Further details will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / outage / SIP / Solved / VoIP /
Dear customers,
We experienced an outage with some of our outbound calls. Our Network Operations team investigated and resolved this outage.
Please find all details below:
| Start*: |
04-04-2022 14:15* |
| End*: |
04-04-2022 16:15* |
| Duration: |
2hrs |
| Impacted services: |
Some outbound calls |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / Solved /
UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem.
UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed.
UPDATE 10h52: lines in Walloon Brabant and Hainaut are up again. End of the power works expected soon.
UPDATE 10h49 : A new disconnection on 71GIL area. All lines in Walloon Brabant and Hainaut are currently down. Proximus confirmed power works ongoing on their network.
Dear customers,
We have experienced an outage which affected internet services of our customers in Walloon Brabant and Hainaut regions. There were several disconnections of a few minutes. Now all lines are up.
Please find all details below:
| Start*: |
16-03-2022 07:22 |
| End*: |
18-03-2022 07h16 |
| Duration: |
12 minutes (between 07:22 and 07:34)
4 minutes (between 07:50 and 07:54)
6 minutes (between 10:46 and 10:52)
40 minutes (18/03 between 06h36 and 07h16)
|
| Impacted services: |
All internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site