Info / Issue / Mail / outage / Solved /
Dear customers,
We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible.
| Start*: |
2020-01-17 |
| End*: |
2020-02-04 |
| Duration: |
Approx. 2 1/2 weeks |
| Impacted services: |
Mail delivery to @icloud.com, @mac.com, @me.com |
| Affected Areas**: |
All areas |
EDIT 2020-02-04 9:00h*: The issue has been resolved and all mail from edpnet mailservers (with correctly configured domains) will be promptly delivered to all Apple mail addresses.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-01-27 01:00 |
| End*: |
2020-01-27 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Deinze, Nazareth & Zulte |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Inbound Telephony / Maintenance /
Dear customers,
Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.
Please find all details below:
| Start*: |
2019-12-26 22:00 |
| End*: |
2019-12-26 23:30 |
| Duration: |
1h30min |
| Impacted services: |
Telephony (minimal impact expected) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-01-15 00:00 |
| End*: |
2020-01-15 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Antwerp and regions Aartselaar, Schelle, Hemiksem & Kontich
Gent and regions Merelbeke, Melle, Destelbergen & Laarne
Soignies & Braine-le-Compte |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / outage / Solved /
Dear customers,
Due to an issue with one of our upstream providers, a part of the internet was not reachable anymore. We were rerouting the traffic to another provider while fixing the issue. Since Saturday 14/12/2019 8h45 CET the previous configuration is restored and traffic runs its normal path.
Please find all details below:
| Start*: |
2019-12-13 15:15 |
| End*: |
2019-12-13 16:07 |
| Duration: |
52 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Belgium & The Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to increase the network capacity.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2019-12-02 01:00 |
| End*: |
2019-12-02 06:00 |
| Duration: |
15 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
Namur |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2019-12-09 00:00 |
| End*: |
2019-12-09 05:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Waterloo & regions Braine-l’Alleud, Braine-Le-Château |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Inbound Telephony / outage /
Dear customers,
Last night we have experienced an outage with our incoming telephony. Our Network Operations team investigated the issue as soon as we got first complaints. We found out that some links between edpnet and Proximus were down and fixed the issue.
Please find all details below:
| Start*: |
2019-10-23 23:58 |
| End*: |
2019-10-24 08:28 |
| Duration: |
8h30min |
| Impacted services: |
Incoming telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Antwerp / Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2019-11-25 01:00 |
| End*: |
2019-11-25 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Antwerp
Gent and regions Zelzate, Wachtebeke, Zottegem |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet has planned a short maintenance in order to apply an update on our voice switches.
This maintenance may cause issues on incoming and outgoing calls.
Please find all details below:
| Start*: |
2019-10-17 00:05 |
| End*: |
2019-10-17 00:20 |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site