Belgium / Closed / Info / Maintenance /
Dear customers,
Edpnet has planned a short maintenance in order to apply an update on our voice switches.
This maintenance may cause issues on incoming and outgoing calls.
Please find all details below:
| Start*: |
2019-09-17 00:05 |
| End*: |
2019-09-17 00:20 |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2019-09-23 01:00 |
| End*: |
2019-09-23 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Brussels regions: Bruxelles (1000) and Uccle (1180) |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / Closed / Info / Maintenance /
Dear customers,
Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router.
Please find all details below:
| Start*: |
2019-09-04 04:00 |
| End*: |
2019-09-04 06:00 |
| Duration: |
potential impact: up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels region |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2019-09-18 01:00 |
| End*: |
2019-09-18 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Ghent |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / Info / Issue / outage / Solved /
Dear customers,
We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050). Proximus engineers have investigated and resolved the outage on their backbone.
If the issue persists, please reboot your modem/router.
Please find all details below:
| Start*: |
2019-08-26 12:54 |
| End*: |
2019-08-26 14:43 |
| Duration: |
1 hour 49 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
Brussels regions : Bruxelles (1000) and Ixelles (1050) |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2019-09-02 01:00 |
| End*: |
2019-09-02 06:00 |
| Duration: |
2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Virton, Rouvroy, Meix-devant-Virton |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support si
Inbound Telephony / outage / Solved /
Dear customers,
We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage. Further updates will be released as soon as possible.
Please find all details below:
Edit 10:41*: Power was restored and helpdesk queues are reopened. Our apologies for the inconvenience.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path.
Further details on the affected areas and an estimated duration will be released as soon as possible.
Please find all details below:
| Start: |
2019-08-01 00:10* |
| End: |
2019-08-01 13h58* |
| Duration: |
13h48min |
| Impacted services: |
All internet services |
| Affected Areas: |
Belgium & The Netherlands |
UPD 10h10*: Eurofiber is investigating the outage. Estimated time of resolution: 2019-08-01 15h00*
UPD 13h58*: Splicing works ended. Traffic runs its normal path.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to perform a software update on its equipment.
This maintenance may affect your services.
Please find all details below:
| Start: |
2019-08-05 01:00* |
| End: |
2019-08-05 06:00* |
| Duration: |
potential impact: 10 minutes |
| Impacted services: |
all internet services |
| Affected Areas: |
Brugge
Kelmis/La Calamine, Raeren & Lontzen
Genk
Leuven and regions Herent, Kampenhout, Haacht, Boortmeerbeek, Rotselaar |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Netherlands / Solved /
Dear customers,
We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30.
While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-07-17 20:30* |
| End: |
2019-07-18 16h18 |
| Duration: |
20h38min |
| Impacted services: |
all internet services : slower speeds and latency |
| Affected Areas: |
Belgium and the Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time