Dear customers,
Early this morning we experienced a general outage with telephony due to our maintenance. Our Network Operations team has investigated and resolved this outage.
Please find all details below:
| Start: | 2019-07-11 06:00* |
|---|---|
| End: | 2019-07-11 07:42* |
| Duration: | 1h42m |
| Impacted services: | All telephony |
| Affected Areas: | All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has planned a maintenance in order to implement a new networking hardware, which is aimed to improve the quality of our internet services.
This maintenance may cause a short interruption (5-10 minutes) of your connection.
Please find all details below:
| Start: | 2019-07-11 05:00* |
|---|---|
| End: | 2019-07-11 06:00* |
| Duration: | potential impact: 5-10 minutes |
| Impacted services: | all internet services |
| Affected Areas: | all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to perform a software update on its equipment.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-07-15 01:00* |
|---|---|
| End: | 2019-07-15 06:00* |
| Duration: | potential impact: 10 minutes |
| Impacted services: | all internet services |
| Affected Areas: | Antwerp regions: Antwerpen, Boom, Niel, Rumst, Aartselaar, Willebroek, Schelle, Edegem, Mortsel; Sint-Niklaas and regions Sint-Gillis-Waas & Temse; Ath; La Louvière, Seneffe & Manage; Liège & region Seraing |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to perform a software update on its equipment.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-07-08 01:00* |
|---|---|
| End: | 2019-07-08 06:00* |
| Duration: | potential impact: 10 minutes |
| Impacted services: | all internet services |
| Affected Areas: | Ghent regions: Gent, Nevele, Deinze, Lovendegem |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to perform a software update on its equipment.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-07-08 01:00* |
|---|---|
| End: | 2019-07-08 06:00* |
| Duration: | potential impact: 10 minutes |
| Impacted services: | all internet services |
| Affected Areas: | Liege |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
KPN is currently experiencing a general outage with telephony in the Netherlands. Their Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2019-06-24 15:50* |
|---|---|
| End: | 2019-06-24 18:08* |
| Duration: | 2 hours 18 minutes |
| Impacted services: | All telephony (this includes emergency services like 112!) |
| Affected Areas: | The Netherlands |
EDIT 09:22*: KPN has confirmed the outage to be resolved last night.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to perform a software update on its equipment.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-07-08 01:00* |
|---|---|
| End: | 2019-07-08 06:00* |
| Duration: | potential impact: 10 minutes |
| Impacted services: | all internet services |
| Affected Areas: | Antwerp Brussels regions: Dilbeek, Asse, Sint-Jans-Molenbeek, Sint-Agatha-Berchem, Ganshoren, Bruxelles, Ixelles, Evere, Schaerbeek, Woluwe-Saint-Lambert, Watermael-Boitsfort Beersel Tournai & Leuze-en-Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Proximus has planned a maintenance in order to perform a software update on its equipment.
This maintenance may affect your services.
Please find all details below:
| Start: | 2019-07-01 01:00* |
|---|---|
| End: | 2019-07-01 06:00* |
| Duration: | potential impact: 10 minutes |
| Impacted services: | all internet services |
| Affected Areas: | Antwerp Steenokkerzeel Brussels regions: Bruxelles, Ixelles, Sint-Gillis, Molenbeek-Saint-Jean, Schaerbeek, Evere, Saint-Josse-ten-Noode |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We would like to inform you about a new phishing wave – customers receive emails pretending to come from edpnet webmail service and inviting to follow a link and enter login/password.
This is a blackmail spam and opening the link may cause a leak of your logins.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Dear customers,
We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that you have won or you can win a prize (iPhone X, Samsung Galaxy, etc).
This is a fake phishing pop-up and is not coming from edpnet.
Please do not click on any link and do not reply to that message!
For more information, please, consider reading through our support article on this subject
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team