Belgium / Brussels / Info / Issue / outage / Solved /
Dear customers,
We have experienced an outage with internet connectivity in Brussels region, due to an issue on a fiber. The outage started at 01:15 but was mitigated by the backup path until around 4:00, when the link restored partially. This caused traffic to some areas to be routed over the primary link again, resulting in connection issue for these areas, until it was fully resolved at 7:35.
Please find all details below:
| Start*: |
2020-01-21 01:15 / 04h04 |
| End*: |
2020-01-21 07:35 |
| Duration: |
3 hours 21 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Issue / Mail / outage / Solved /
Dear customers,
We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible.
| Start*: |
2020-01-17 |
| End*: |
2020-02-04 |
| Duration: |
Approx. 2 1/2 weeks |
| Impacted services: |
Mail delivery to @icloud.com, @mac.com, @me.com |
| Affected Areas**: |
All areas |
EDIT 2020-02-04 9:00h*: The issue has been resolved and all mail from edpnet mailservers (with correctly configured domains) will be promptly delivered to all Apple mail addresses.
Best regards
The edpnet team
Belgium / Brussels / Info / Issue / outage / Solved /
Dear customers,
We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050). Proximus engineers have investigated and resolved the outage on their backbone.
If the issue persists, please reboot your modem/router.
Please find all details below:
| Start*: |
2019-08-26 12:54 |
| End*: |
2019-08-26 14:43 |
| Duration: |
1 hour 49 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
Brussels regions : Bruxelles (1000) and Ixelles (1050) |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path.
Further details on the affected areas and an estimated duration will be released as soon as possible.
Please find all details below:
| Start: |
2019-08-01 00:10* |
| End: |
2019-08-01 13h58* |
| Duration: |
13h48min |
| Impacted services: |
All internet services |
| Affected Areas: |
Belgium & The Netherlands |
UPD 10h10*: Eurofiber is investigating the outage. Estimated time of resolution: 2019-08-01 15h00*
UPD 13h58*: Splicing works ended. Traffic runs its normal path.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Netherlands / Solved /
Dear customers,
We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30.
While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-07-17 20:30* |
| End: |
2019-07-18 16h18 |
| Duration: |
20h38min |
| Impacted services: |
all internet services : slower speeds and latency |
| Affected Areas: |
Belgium and the Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage / Solved / Telephony /
Dear customers,
Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches. Our Network Operations team solved the outage.
Please find all details below:
| Start: |
2019-06-05 09:21* |
| End: |
2019-06-05 10:21* |
| Duration: |
1 hour |
| Impacted services: |
telephony: outgoing calls not possible or take long time to connect |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage /
Dear customers,
Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Please find all details below:
| Start: |
2019-05-24 14h35* |
| End: |
2019/05/24 17h00* |
| Duration: |
2h25min |
| Impacted services: |
edpnet support reachability |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Timeb
Belgium / Info / Issue / outage / Solved /
Dear customers,
We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue.
Please find all details below:
| Start: |
2019-03-22 10:00* |
| End: |
2019-03-22 10:10* |
| Duration: |
10 minutes |
| Impacted services: |
VPBX, mail, hosting |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Solved /
Dear customers,
We experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue.
Please find all details below:
| Start: |
2019-03-18 10:12* |
| End: |
2019-03-18 15:15* |
| Duration: |
5h03min |
| Impacted services: |
all internet services |
| Affected Areas: |
02AND: Anderlecht |
Update:
15:15 – The target of DDoS attack has been found and disabled. The issue is solved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / blackmail / Issue / Mail / Netherlands / Phishing / spam /
Dear customers,
We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers.
The email claims that you have won a special prize (for example, Apple iPhone X, iPhone X, etc) and contains an attachment / spam link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team