Belgium / Issue / outage / Solved /
Dear customers,
We have experienced an outage on ADSL and VDSL lines. Our Network Operations team has found the issue and provided the solution. There was no reconnection possible if the xDSL was disconnected during the issue. All customers who had their xDSL up should not have noticed any problems.
The CPE (modem/router) should be rebooted if the issue persists.
Please find all details below:
| Start: |
2017-07-25 22:12* |
| End: |
2017-07-26 11:00* |
| Duration: |
12:48 |
| Impacted services: |
Internet connectivity |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Issue / outage / Solved /
Dear customers,
We are currently experiencing an issue on ADSL/VDSL lines. Our Network Operations team is investigating the outage.
Further details on the affected areas and an estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Closed / outage / Solved /
Dear customers,
We are currently experiencing an outage with region Walloon Brabant, Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-07-08 15:57* |
| End: |
2017-07-08 19:01 |
| Duration: |
3h 4min |
| Impacted services: |
Internet and telephony |
| Affected Areas: |
A71: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 08/07/2017 – 17:33 – problem found, broken card, the card should be replaced by 19:30
Update 08/07/2017 – 19:01 – card replaced
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Solved / Update /
Dear customers,
We have experienced an outage with the Internet and connected services in regions of East and West-Flanders.
Please find all details below:
| Start: |
2017-07-03 11:44 |
| End: |
2017-07-04 21:37 |
| Duration: |
1:09:53 |
| Impacted services: |
Internet/Telephony |
| Affected Areas: |
91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Update 03/07/2017 – 12:46 – There is confirmation that there is a fiber cut. Manual rerouting has been done. Everything should be back to normal, but higher latency due to rerouting could be possible.
Update 04/07/2017 – 10:50 – The fiber has been fixed around 05:50, however, the values are below the working thresholds of our equipment. A team has been sent to investigate and the engineers have started works on the fiber. Meanwhile, our rerouting of traffic remains until everything is solved.
Update 04/Jul/2017 21:37 – The connection is restored.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Update /
Issue closed.
Dear customers,
We are currently experiencing an outage at the datacenter in Sint-Niklaas. Power generator A-feed and B-feed successfully took the load. The power company is fixing the outage as we speak. Further updates will be released as soon as possible.
No impact for customers.
Please find all details below:
| Start: |
2017-06-27 16:24* |
| End: |
2017-06-27 16:59* |
| Duration: |
35min |
| Impacted services: |
None |
| Affected Areas: |
Colocation Sint-Niklaas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with outbound telephony. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-06-13 11:55* |
| End: |
2017-06-13 14:25* |
| Duration: |
2h30m |
| Impacted services: |
Outgoing telephony |
| Affected Areas: |
All areas |
Update 13:30: Our NOC-team has found the cause of the issue and is currently working to resolve it. We are working to minimize the impact. Edpnet telephony (VOIP) customers and virtual PBX customers are not impacted. We are aiming for an expected time of resolution of 1 hour from now.
Update 14:25: The telephony database has been rebuilt and telephony has been successfully tested with some impacted customers. Please contact us if you are still experiencing any issues and have already rebooted your hardware.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Antwerp / Belgium / Brussels / Closed / East Flanders / Flemish Brabant / Info / Internet / Limburg / Maintenance / Scheduled / SIP / Telephony / VoIP / West Flanders /
Dear customers,
Edpnet has planned works in our domain to maintain the quality of the services we provide.
This maintenance may affect your connection. You will experience a short disconnect during the given time.
Please, find all details below:
| Start: |
2017-05-23 02:00 |
| End: |
2017-05-23 03:00 |
| Duration: |
15 minutes |
| Impacted services: |
Internet, Telephony |
| Affected Areas: |
Brussels, Antwerp, Limburg, Flemish Brabant, West and East Flanders
02, 03, 011, 012, 013, 014, 015, 016, 089, 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Brussels / outage /
Dear customers,
We are currently experiencing an outage with voice and internet region Brussels. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-05-09 20:03* |
| End: |
2017-05-09 21:40* |
| Duration: |
1h 37 |
| Impacted services: |
voice and internet region Brussels |
| Affected Areas: |
Service area Brussels: 02 |
edit 20:46: Proximus confirms power outage in colocation service area Brussels, both A and B feed down, technicians onsite to resolve the issue.
edit 21:48: Power feeds are restored, services back to normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Solved /
Dear customers,
We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-04-25 11:30* |
| End: |
2017-04-25 12:10* |
| Duration: |
40 minutes |
| Impacted services: |
All data services (Internet, telephony) |
| Affected Areas: |
Brussels, Antwerpen, Limburg, Flemish Brabant |
Update 25/04 12:10: All lines are restored. Reason of outage: unexpected issue on the server.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
091 / Belgium / Gent / Maintenance / Scheduled /
Dear customers,
Proximus will be carrying out short works on its network.
This intervention may have an impact on your services.
Please find all details below:
| Start: |
2017-02-27 00:00* |
| End: |
2017-02-27 02:00* |
| Duration: |
30 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Gent: 091 |
We apologize for any inconvenience.
Best regards
The edpnet team
*All times are listed in CET, Central European Time