Belgium / Issue / Netherlands / outage / Solved / Telephony /
Update: 2017-29-09 14:10: We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend.
Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage. Our Network Operations team is working together with Voice System Supplier to resolve the issue.
Update: 2017-09-28 16:40 : The outage has been resolved. All SoIPs are back online, traffic flow is normal and the transmission issue has been cleared.
Update: 2017-09-28 16:15 : Our SoIP2 is back online, the telephony traffic flow is getting better. The transmission issue with Proximus is still persisting, we are working with them to get it solved asap.
Update: 2017-09-28 15:15 : Our active servers reached capacity due to a transmission issue with Proximus we encountered. Our Network Operations team is working to provide a fix. Works on SoIP2 are also still in progress.
Update: 2017-09-28 11:50 : Network Operations team is working together with Voice System Supplier to resolve the issue on our SoIP 2. Traffic has been rerouted towards our active SoIPs 1 and 3. Channel capacity issue has been solved. Database repair is in progress.
Update: 2017-09-28 11:20 : Network Operations team is looking into a fix to improve the outgoing/incoming traffic flow on our active SoIPs.
Update: 2017-09-28 10:50 : Network Operations team has made some adjustments to reroute telephony traffic towards our other servers, however, due to the change, we reached a capacity issue of our other SoIP servers.
Dear customers,
We have experienced an outage with our Telephony services due to an issue with one of our SoiP servers.
Please find all details below:
| Start: |
2017-09-28 09:51* |
| End: |
2017-09-28 16:40* |
| Duration: |
6hours 49minutes |
| Impacted services: |
Incoming/Outgoing Calls |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info /
Dear customers and partners,
With reference to the outages happened at the end of September/the beginning of October 2016 (the details can be found here), we would like to inform you that one more maintenance on edpnet side has been finished successfully to improve our service: a permanent B-power feed has been installed in our data center in Sint-Niklaas. This B-feed is configured with a separate UPS and emergency power generator, providing the highest possible power redundancy possible for our critical equipment.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Closed / Info / Maintenance / Scheduled /
Dear customers,
To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network.
This maintenance may affect your services.
Please find all details below:
| Start: |
2017-09-04 00:00* |
| End: |
2017-09-04 02:00* |
| Duration: |
15 minutes |
| Impacted services: |
xDSL connection |
| Affected Areas: |
Brussels region : 02STR |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to ensure the communication solution continues to function flawlessly.
This maintenance may affect your services.
Please find all details below:
| Start: |
2017-08-22 05:00* |
| End: |
2017-08-22 11:00* |
| Duration: |
02:00 |
| Impacted services: |
xDSL connection |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / outage / Solved /
Dear customers,
We have experienced an outage with internet & telephony services. Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot.
Please, note that it may take some time for all the connections to be reestablished.
Please find all details below:
| Start: |
2017-08-07 13:19* |
| End: |
2017-08-07 13:25* |
| Duration: |
00:06 |
| Impacted services: |
Internet & Telephony |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Netherlands / outage / Solved /
Dear customers,
We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution.
Please find all details below:
| Start: |
2017-07-26 10:30* |
| End: |
2017-07-28 11:10* |
| Duration: |
1:21:40:00 |
| Impacted services: |
Inbound telephony |
| Affected Areas: |
all Netherlands voip service |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Issue / outage / Solved /
Dear customers,
We have experienced an outage on ADSL and VDSL lines. Our Network Operations team has found the issue and provided the solution. There was no reconnection possible if the xDSL was disconnected during the issue. All customers who had their xDSL up should not have noticed any problems.
The CPE (modem/router) should be rebooted if the issue persists.
Please find all details below:
| Start: |
2017-07-25 22:12* |
| End: |
2017-07-26 11:00* |
| Duration: |
12:48 |
| Impacted services: |
Internet connectivity |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Issue / outage / Solved /
Dear customers,
We are currently experiencing an issue on ADSL/VDSL lines. Our Network Operations team is investigating the outage.
Further details on the affected areas and an estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Closed / outage / Solved /
Dear customers,
We are currently experiencing an outage with region Walloon Brabant, Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-07-08 15:57* |
| End: |
2017-07-08 19:01 |
| Duration: |
3h 4min |
| Impacted services: |
Internet and telephony |
| Affected Areas: |
A71: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 08/07/2017 – 17:33 – problem found, broken card, the card should be replaced by 19:30
Update 08/07/2017 – 19:01 – card replaced
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Solved / Update /
Dear customers,
We have experienced an outage with the Internet and connected services in regions of East and West-Flanders.
Please find all details below:
| Start: |
2017-07-03 11:44 |
| End: |
2017-07-04 21:37 |
| Duration: |
1:09:53 |
| Impacted services: |
Internet/Telephony |
| Affected Areas: |
91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Update 03/07/2017 – 12:46 – There is confirmation that there is a fiber cut. Manual rerouting has been done. Everything should be back to normal, but higher latency due to rerouting could be possible.
Update 04/07/2017 – 10:50 – The fiber has been fixed around 05:50, however, the values are below the working thresholds of our equipment. A team has been sent to investigate and the engineers have started works on the fiber. Meanwhile, our rerouting of traffic remains until everything is solved.
Update 04/Jul/2017 21:37 – The connection is restored.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time