091 / Belgium / Gent / Maintenance / Scheduled /
Dear customers,
Proximus will be carrying out short works on its network.
This intervention may have an impact on your services.
Please find all details below:
| Start: |
2017-02-27 00:00* |
| End: |
2017-02-27 02:00* |
| Duration: |
30 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Gent: 091 |
We apologize for any inconvenience.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Maintenance / Scheduled /
Dear customers,
To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services.
Please find all details below:
| Start: |
2017-02-13 00:00* |
| End: |
2017-02-13 02:00* |
| Duration: |
30 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Gent: 091 |
EDIT 10/02 15:50: This intervention has been cancelled and will likely be moved to another, yet unknown date.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved.
Please find all details below:
| Start: |
2017-01-26 17:10* |
| End: |
2017-01-26 17:45* |
| Duration: |
35 min |
| Impacted services: |
Slow internet access |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Fiber / Netherlands / outage /
Update: Outage cleared
Dear customers,
We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-01-26 10:38 |
| End: |
2017-01-26 10:56 |
| Duration: |
18 minutes |
| Impacted services: |
NL Fiber |
| Affected Areas: |
Amsterdam |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Netherlands / outage / Solved /
Update: Our services will be back online within 30 minutes
Dear customers,
We are currently experiencing an outage with internet services in the Netherlands. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-12-29 15:30 |
| End: |
2016-12-29 16:20 |
| Duration: |
50 min |
| Impacted services: |
Internet services |
| Affected Areas: |
NL |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance /
Update 20/12/2016 – 06:18
Dear customers,
This maintenance was successfully completed.
Best regards
The edpnet team
Dear customers,
Edpnet has planned a maintenance in order to migrate the lines to a new port.
Customers will need to reconnect. If some customers are unable to connect automatically, they may need to reboot their modem.
Please find all details below:
| Start: |
2016-12-20 05:00* |
| End: |
2016-12-20 06:00* |
| Duration: |
5 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with telephony. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-11-18 13:32* |
| End: |
2016-11-18 20:00* |
| Duration: |
6:28 |
| Impacted services: |
All telephony services |
| Affected Areas: |
All areas |
Update 18/11 20:00: Full capacity is restored, multiple link resets were needed to restore all links. The problem will be investigated and corrective measures will be taken to avoid this issue in the future.
Update 18/11 14:56: The hardware replacement did not have the required effect and telephony is currently running at reduced capacity. We are still looking into solving the issue as soon as possible.
Update 18/11 13:52: The fault was found (hardware failure) and the piece has been replaced. We are following up and monitoring the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Solved /
Dear customers,
We have experienced an outage with internet services in the Wavre / Charleroi areas. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-11-3 16:15* |
| End: |
2016-11-3 16:40* |
| Duration: |
25 minutes |
| Impacted services: |
All services |
| Affected Areas: |
071GIL: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 4/11/2016 10:15: the solution has been found, proximus is resetting the communication paths one by one, lines should be starting to get back online one by one. We advise you to reboot your router if you do not see any changes in the status of your connection after 30 min.
Update 4/11/2016 8:08: some lines remain offline, rebooting doesn’t seem to help. These cases are under investigation, we do our utmost to have the issue resolved.
Update 3/11/2016 21:45: Root cause found, works were performed to extend our capacity, and a configuration mistake was made by proximus. The configuration is adapted and we recommend rebooting your device to regain internet access.
Update 3/11/2016 17:00 Recovery of offline customers is our top priority. A lot of the affected lines are back up, but there are still some down.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in order to upgrade the software of our voice switches.
No impact is expected, but this maintenance may affect your services.
Please find all details below:
| Start: |
2016-10-31 05:45* |
| End: |
2016-10-31 05:52* |
| Duration: |
7 minutes |
| Impacted services: |
All Telephony services |
| Affected Areas: |
BE |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Maintenance / Telephony /
Update 07/10/2016 – 02:48:
Dear customers,
Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch.
One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully.
Best regards
The edpnet team
Initial post:
Dear customers,
Edpnet has planned a maintenance in order to provide full redundancy on our telephony services in the future.
This maintenance may affect your services.
Please find all details below:
| Start: |
2016-10-07 01:00* |
| End: |
2016-10-07 03:00* |
| Duration: |
Approx. 60 – 90 minutes |
| Impacted services: |
All telephony services |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time