Outage: Hosted services (voice, mail, My Edpnet)

Dear customers,

We experienced an outage with one of our core routers at the Sint-Niklaas office.  Our Network Operations team investigated this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 04-07-2023 10:27
End*: 04-07-2023 10:53
Duration: 26 minutes
Impacted services: All voice traffic (voip, cloud PBX), e-mail, My Edpnet access, datacenter
Affected Areas**: All areas

 

Update 04/07/2023 12:03*: The issue was localized and resolved after a reconfiguration of the affected device. The cause was found to be a failure at network level which it handled incorrectly.

Update 07/07/2023 9:20*: We experienced a new outage with our core router at 8:36 this morning. It was resolved by 9:10. We have identified the core problem and will be implementing a permanent solution next week to prevent this from happening again. We will keep you updated on the progress and share more information as it becomes available.

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Emergency maintenance 22/08 : POP3/IMAP mail servers: Closed

Dear customers,

Edpnet has done an emergency maintenance in order to perform a file system check regarding our mail system and to remedy occurred errors.

This maintenance may affect your services.

Please find all details below:

Start: 2018-08-22 20:10
End: 2018-08-22 21:40
Duration: 1h30min
Impacted services: mail/webmail
Affected Areas: all

No mail loss was registered during the maintenance.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Mail delivery : Solved

Dear customers,

We are currently experiencing an outage with our mail services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-01 21:00*
End: 2016-08-02 10:50*
Duration: 13h50
Impacted services: outgoing/incoming mail delivery
Affected Areas: all

No mails were lost.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time