Belgium / Maintenance / Planned /
Dear customers,
Our supplier has scheduled maintenance on our voice switches that may affect edpnet telephony and business telephony services.
During this maintenance our two switches will undergo reboots, with each switch unable to process inbound or outbound calls while being restarted.
Please find all details below:
| Start*: |
17-06-2025 00:00 |
| End*: |
17-06-2025 00:10 |
| Duration: |
10 minutes |
| Impacted services: |
Fixed voice services |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
We are currently experiencing an outage with our Myedpnet portal. We are working to restore the service as soon as possible. We will provide further updates as they become available.
Please find all details below:
| Start*: |
07-05-2025 12:11 |
| End*: |
07-05-2025 12:56 |
| Duration: |
45 minutes |
| Impacted services: |
Myedpnet |
| Affected Areas**: |
All areas |
Update 07-05-2025: The issue has been resolved. The service is up and running again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing a fiber cut that has caused loss of redundancy on our uplinks serving the provinces of Antwerp, Limburg, Flemish Brabant, as well as West Flanders and East Flanders. All customer connections in these areas remain operational. However, there may be congestion during peak hours leading to degraded performance.
Our supplier’s engineers are currently working on restoring the fiber link. The estimated time of resolution is approximately midnight. We will provide further updates as they become available.
Please find all details below:
| Start*: |
30-04-2025 19:42 |
| End*: |
30-04-2025 22:28 |
| Duration: |
2 hours 46 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders |
Update 30-04-2025 22:40: The fiber cut has been resolved at 22:28, and our uplinks are now fully redundant again. Customer connections experienced minimal to no impact throughout this incident.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
Due to a double fiber cut, our uplink for the provinces of Antwerp, Limburg and Flemish Brabant is no longer redundant. While all customer connections in these areas remain operational, there may be congestion during peak hours (between 20:00 and 23:00), resulting in degraded performance.
Our supplier’s engineers are currently en route to the location to investigate and repair the affected fibers. We will provide further updates as they become available.
Please find all details below:
| Start*: |
24-04-2025 17:14 |
| End*: |
24-04-2025 20:20 |
| Duration: |
3 hours 6 minutes (no customer impact) |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg and Flemish Brabant |
Update 25-04-2025 08:39: The works were completed yesterday by 20:20. The uplink was operating at full capacity during the peak hours.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing an incident on our uplink for the provinces of Antwerp, Limburg and Flemish Brabant, affecting some of customer connections in this area.
Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
24-04-2025 11:58 |
| End*: |
24-04-2025 12:35 |
| Duration: |
37 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 24-04-2025 12:40: All affected sessions have recovered and are now fully operational. We suspect a fault in our supplier’s network. We’ll provide more information as soon as it becomes available.
Update 24-04-2025 13:58: Our supplier has confirmed that our services were impacted by an incident in their backbone network. The issue has now been fully resolved, with all customer connections restored to normal operation as of 12:35.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
During planned network maintenance last night, an error occurred that caused our uplink for the Brussels province to go down. This resulted in service interruptions for all customers in the region.
Our network engineering team identified and resolved the fault at 04:24. All affected sessions were fully restored by 04:38. We apologize for this disruption – no impact was expected during the work.
Please find all details below:
| Start*: |
15-04-2025 03:33 |
| End*: |
15-04-2025 04:38 |
| Duration: |
1 hour 5 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Mail / Netherlands / Solved / Websites /
Dear customers,
We are currently experiencing an outage with our web services, namely the websites and our webmail service, due to a DDoS (Distributed Denial of Service attack). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
04-04-2025 08:20 |
| End*: |
05-04-2025 09:00, no impact since 04-04-2025 12:00 |
| Duration: |
3 hours 40 minutes |
| Impacted services: |
edpnet.be & edpnet.nl websites, and webmail subdomains |
| Affected Areas**: |
All zones |
Update 04-04-2025 12:00: We have temporarily mitigated the problems. Everything seems to be under control, even though the attack is still ongoing. We are closely monitoring the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled /
Dear customers,
Our supplier has scheduled maintenance on our voice switches that may affect edpnet telephony and business telephony services.
During this maintenance our two switches will undergo sequential reboots, with each switch unable to process inbound or outbound calls while being rebooted.
Please find all details below:
| Start*: |
02-04-2025 00:00 |
| End*: |
02-04-2025 00:10 |
| Duration: |
10 minutes |
| Impacted services: |
Fixed voice services |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled /
Dear customers,
Our supplier has scheduled a maintenance that may result in service interruptions for customers located in the provinces of Brussels, West Flanders, and East Flanders.
The maintenance may also affect a limited number of connections in the provinces of Flemish Brabant and Hainaut. Connections in these regions that will be impacted during the similar maintenance on April 7 should not be affected on April 14.
Please find all details below:
| Start*: |
14-04-2025 00:00 |
| End*: |
14-04-2025 06:00 |
| Duration: |
Up to 20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
Brussels, West Flanders, East Flanders
Limited impact in Flemish Brabant and Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled /
Dear customers,
Our supplier has scheduled a maintenance that may result in service interruptions for customers located in the provinces of Antwerp, Limburg, Hainaut, Flemish Brabant, and Walloon Brabant.
The maintenance may also affected a limited number of connections in the provinces of East Flanders and Namur.
Please find all details below:
| Start*: |
07-04-2025 00:00 |
| End*: |
07-04-2025 06:00 |
| Duration: |
Up to 20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
Antwerp, Limburg, Hainaut, Flemish Brabant, Walloon Brabant
Limited impact in East Flanders and Namur |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site