Dear customers,
We are currently experiencing an outage with internet and fixed voice services in the area of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
30-11-2023 04:44 (full impact since around 07:00) |
| End*: |
30-11-2023 14:40 |
| Duration: |
9 hours and 56 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut |
Update 10:13*: Our network engineers are working to isolate the fault. We suspect a software fault, the investigation is currently in progress.
Update 10:47*: The investigation is still ongoing to identify the root cause. Further updates will be shared as soon as possible.
Update 12:09*: Our engineer is currently on site, working to isolate and replace the faulty equipment. We are doing our best to restore the service, however we cannot confirm the exact ETR at this moment.
Update 14:47*: We were able to stabilize the situation by around 12:30 and proceeded with preparations for replacing the faulty equipment. At 14:15, the switch to the new hardware has been successfully completed. All sessions have been restored by approximately 14:40. We will continue to closely monitor the situation to ensure that there are no further impacts.
Update 15:55*: All sessions affected by the incident have been up and running since the last update. We have put extra measures in place to ensure that the situation remains stable.
We acknowledge that this is the third incident in the area of Walloon Brabant and Hainaut in the past three months. Currently, there is no indication that the ongoing outage is related to the incidents occurred earlier in September and October, which were caused by a fiber cut and hardware failure of the optical card, respectively. We understand the frustration that this situation may cause and sincerely apologize for any inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / outage /
Dear customers,
We are currently experiencing an outage with our peering via AMS-IX. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
22-11-2023 19:08* |
| End*: |
22-11-2023 23:04* |
| Duration: |
3 hours 56 minutes |
| Impacted services: |
Global internet connectivity |
| Affected Areas**: |
All areas |
More info can be found here:
https://www.ams-ix.net/ams/documentation/total-stats
https://www.ams-ix.net/ams/outage-on-amsterdam-peering-platform
Edit 11:03*: AMS-IX has confirmed the outage started affecting users again since 9:38 today. As before, the outage will only affect you irregularly and will not cause a total loss of connectivity. Some pages may load slow or not at all, some services might be harder to reach. AMS-IX is investigating the issue and we will keep you posted.
Edit 11:28*: AMS-IX reports they have identified and possibly isolated the problem, so recovery is to be expected soon. It is worth mentioning that this issue does not affect our services to our customers directly as we have enough bandwith to provide even with AMS-IX down. But it may affect internet speed and stability as this issue affects a considerable percentage of all traffic handled by our peering provider. We are closely monitoring the situation to make sure it remains stable for us.
Edit 14:56*: AMS-IX is continuing to update and it seems like they have found the problem, and are mitigating the situation as we speak. We see the situation is normalizing, which means your connectivity should be improving. Our additional measures remain in effect until AMS-IX has closed the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
We are currently experiencing an outage with internet and fixed voice services in service area A71. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
26-09-2023 18:07 |
| End*: |
26-09-2023 20:15 |
| Duration: |
2 hours 2 minutes |
| Impacted services: |
internet and fixed voice services |
| Affected Areas**: |
A71: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 20:09*: The problem has been located, a major fiber outage has cut both fibers from our supplier. No estimated time of repair known as of yet.
Update 20:19*: One fiber link seems to be restored, traffic should start to flow. Backup patch is still down, but we expect no more impact for our clients.
Update 22:00*: The backup link has been restored, too. All affected connections have been restored and are fully operational by now.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / email / outage / Solved / Telephony /
Dear customers,
We experienced an outage with one of our core routers at the Sint-Niklaas office. Our Network Operations team investigated this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
04-07-2023 10:27 |
| End*: |
04-07-2023 10:53 |
| Duration: |
26 minutes |
| Impacted services: |
All voice traffic (voip, cloud PBX), e-mail, My Edpnet access, datacenter |
| Affected Areas**: |
All areas |
Update 04/07/2023 12:03*: The issue was localized and resolved after a reconfiguration of the affected device. The cause was found to be a failure at network level which it handled incorrectly.
Update 07/07/2023 9:20*: We experienced a new outage with our core router at 8:36 this morning. It was resolved by 9:10. We have identified the core problem and will be implementing a permanent solution next week to prevent this from happening again. We will keep you updated on the progress and share more information as it becomes available.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / outage /
Dear customers,
Due to a card failure in one of our datacenters some customers may experience issues with the mail and telephony services hosted at our Sint-Niklaas datacenter.
Our network engineer is already en route to the location to swap the faulty card. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
03-05-2023 23:41 |
| End*: |
04-05-2023 11:04 |
| Duration: |
11h23min |
| Impacted services: |
Mail and telephony services |
| Affected Areas**: |
All areas |
Update 04/05/2023 09:35: Our engineer is expected to arrive at the location by 10:30am. We will provide an update as soon as the faulty card has been replaced.
Update 04/05/2023 11:04: The card has been swapped and the link has been successfully restored. The issue should now be resolved. We will continue to monitor the situation to ensure that there are no further impacts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Antwerp / Belgium / outage / Solved /
Dear customers,
We have experienced an outage with all internet services in Antwerp. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
25-04-2023 10:12 |
| End*: |
25-04-2023 10:32 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 10:45*: The issue was already resolved after troubleshooting with our network provider at 10:32. We are closely following up the situation.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Domain / hosting / Netherlands / outage / Solved / Telephony /
Dear customers,
We experienced an outage with our Domain Name Servers. Our Network Operations team investigated and resolved this outage. There should be no further problems.
Please find all details below:
| Start*: |
30-03-2023 14:30 approx. |
| End*: |
30-03-2023 16:00 approx. |
| Duration: |
Up to 1h30 |
| Impacted services: |
All DNS services (domains hosted via edpnet DNS including our own, customers using our SIP via sip.edpnet.be, etc) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / outage /
Dear customers,
We are currently experiencing an outage with internet connectivity in Brussels region. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
27-01-2023 09:25 |
| End*: |
27-01-2023 16:11 |
| Duration: |
6h46min |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
Update 11:53: We have identified the failure and are currently working with our supplier to resolve it as soon as possible. Our engineer is on the way to the location to replace the faulty card should the problem not be resolved remotely. More updates will follow soon.
Update 13:22: Our engineer has arrived to the location to swap the malfunctioning card. We will update you as soon as the works have been completed.
Update 14:20: The card has been replaced, but the affected sessions are still not able to connect. We are in contact with our supplier and are pushing them to pinpoint the core issue ASAP.
Update 15:55: The investigation is still ongoing. Our supplier just reported that they expect to have the sessions restored within 30 minutes – we are waiting for confirmation.
Update 16:19: The incident is resolved. Most sessions have already recovered, and traffic flow is coming back to normal. We are keeping an eye on the situation. If your modem has not been able to connect yet, a reboot may be needed.
Update 18:00: We noticed that some fiber customers in Etterbeek, Koekelberg and Molenbeek are still not able to connect. We will escalate this towards our supplier.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Issue / Solved /
Dear customers,
We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now.
Please find all details below:
| Start*: |
24-11-2022 12:25 |
| End*: |
24-11-2022 12:31 |
| Duration: |
6 minutes |
| Impacted services: |
internet services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / outage / Solved /
Dear customers,
We are currently experiencing an outage with internet and telephony in service area 3. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Update 8:32: problem still under investigation, cause unclear, troubleshooting our equipment and contacting Proximus to do the same
Update 9:20: internet traffic is restoring back to normal. Connections should not be affected anymore. We are still monitoring in the background.
Update 10:40: we found a problem on our optical network, we brought down the links that were on that card and there is no impact since then. We will replace the card this afternoon.
Please find all details below:
| Start*: |
19-10-2022 02:30 (noticeable impact since around 7:00) |
| End*: |
19-10-2022 08:45 |
| Duration: |
6 hours 15 minutes |
| Impacted services: |
Internet & telephony |
| Affected Areas**: |
Service area 3: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site