Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to migrate some links.
This maintenance may affect your services. Multiple reconnections might occur during the reconfiguration.
Please find all details below:
| Start: |
2018-08-10 03:00* |
| End: |
2018-08-10 05:00* |
| Duration: |
2 hours |
| Impacted services: |
internet connectivity |
| Affected Areas: |
Liege, Namur, province of Luxembourg/Charleroi, Walloon Brabant, Hainaut: 41GRE and 71GIL |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / hacking / Info / Netherlands / password / remote user /
Dear customers,
We would like to inform you about the recent hacking activity that has been/ is occurring on Fritz!Boxes with remote user access. Due to said hacks, we were forced to remove remote user configurations.
When you are in need of a remote user, please, be sure to configure a strong password on it. A combination of at least 6 characters including capital letters, small letters, digits, symbols can be used preferably in disorder. An online random password generator can help you out with the search for a strong, safe password.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Brussels / Info / Maintenance /
Dear customers,
Edpnet had planned a maintenance in order to migrate our 02STR, Brussels VLAN. The maintenance has been finished successfully.
Please find all details below:
| Start: |
2018-06-20 04:00* |
| End: |
2018-06-20 06:00* |
| Duration: |
2hours |
| Impacted services: |
All |
| Affected Areas: |
02STR : Brussel |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Maintenance / Telephony /
Dear customers,
Edpnet has planned a maintenance on our voice switches to improve our telephony services.
We will try to minimize the impact as much as possible.
Please find all details below:
| Start: |
09.06.2018 01:00* |
| End: |
09.06.2018 03:00* |
| Duration: |
2 hours |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Issue / outage / Solved / Telephony /
Dear customers,
We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue.
Please find all details below:
| Start: |
2018-06-04 09:00* |
| End: |
2018-06-04 11:10* |
| Duration: |
2h10 |
| Impacted services: |
Telephony |
| Affected Areas: |
all |
Update: 2018-06-04 10:25 Repair Database ongoing
Update: 2018-06-04 09:41 Core switch reboot done
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Issue / outage / Telephony /
Dear customers,
We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.
Please find all details below:
| Start: |
2018-05-18 12:12* |
| End: |
2018-05-18 12:31* |
| Duration: |
19min |
| Impacted services: |
Incoming /outgoing calls |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Maintenance / Telephony /
Dear customers,
Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.
This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.
We will try to minimize the downtime as much as possible.
Please find all details below:
| Start: |
2018-05-15 22:00* |
| End: |
2018-05-16 00:00* |
| Duration: |
2h |
| Impacted services: |
Telephony |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / cleared / Info / Issue / outage / Solved / Telephony /
Dear customers,
We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution.
Please find all details below:
| Start: |
2018-05-15 09:40* |
| End: |
2018-05-15 11:55* |
| Duration: |
2h15min |
| Impacted services: |
Telephony |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / cleared / Issue / outage / Solved / Telephony /
Dear customers,
We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Edpnet office/helpdesk is reachable again.
We apologize for the caused inconveniences.
Best regards
The edpnet team
Belgium / Issue / Telephony /
Dear customers,
We have experienced an issue with some incoming and outgoing calls. This outage has been solved by our Network Operations Team.
Please find all details below:
| Start: |
2018-04-20 10:53* |
| End |
2018-04-20 18:14* |
| Duration: |
7h21min |
| Impacted services: |
Incoming/outgoing calls |
| Affected Areas: |
Fix Telephony |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time