Belgium / Internet / outage / Solved /
Dear customers,
We are currently experiencing an outage with our DSL services in the southern provinces. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
2020-03-31 06:29* |
| End*: |
2020-03-31 11:15* |
| Duration: |
4:45h |
| Impacted services: |
All DSL services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Charleroi, Mons, Tournai, Namur |
EDIT 10:30*: The cause is found. During a migration to proactively improve our capacity due to the increasing bandwidth usage, an issue with our supplier’s hardware occurred causing them to block traffic. We are currently working with the supplier to rectify this problem as soon as possible, this happens region per region.
EDIT 11:15*: All regions have been brought back online. The issues should be resolved. It is possible you will need to restart your modem to come back online.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
outage / Solved / Telephony /
Dear customers,
Due to increased usage of communications facilities, you may notice some calls failing. We are now working in cooperation with other operators to get it resolved as soon as possible. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
2020-03-16 09:00 |
| End*: |
n/a |
| Duration: |
n/a |
| Impacted services: |
telephony |
| Affected Areas**: |
All areas |
UPDATE 2020-03-18 10:00h : All telephony operators have done necessary changes. The voice traffic is stable now.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / Info / Issue / outage / Solved /
Dear customers,
We have experienced an outage with internet connectivity in Brussels region, due to an issue on a fiber. The outage started at 01:15 but was mitigated by the backup path until around 4:00, when the link restored partially. This caused traffic to some areas to be routed over the primary link again, resulting in connection issue for these areas, until it was fully resolved at 7:35.
Please find all details below:
| Start*: |
2020-01-21 01:15 / 04h04 |
| End*: |
2020-01-21 07:35 |
| Duration: |
3 hours 21 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Issue / Mail / outage / Solved /
Dear customers,
We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible.
| Start*: |
2020-01-17 |
| End*: |
2020-02-04 |
| Duration: |
Approx. 2 1/2 weeks |
| Impacted services: |
Mail delivery to @icloud.com, @mac.com, @me.com |
| Affected Areas**: |
All areas |
EDIT 2020-02-04 9:00h*: The issue has been resolved and all mail from edpnet mailservers (with correctly configured domains) will be promptly delivered to all Apple mail addresses.
Best regards
The edpnet team
Belgium / Netherlands / outage / Solved /
Dear customers,
Due to an issue with one of our upstream providers, a part of the internet was not reachable anymore. We were rerouting the traffic to another provider while fixing the issue. Since Saturday 14/12/2019 8h45 CET the previous configuration is restored and traffic runs its normal path.
Please find all details below:
| Start*: |
2019-12-13 15:15 |
| End*: |
2019-12-13 16:07 |
| Duration: |
52 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Belgium & The Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / Info / Issue / outage / Solved /
Dear customers,
We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050). Proximus engineers have investigated and resolved the outage on their backbone.
If the issue persists, please reboot your modem/router.
Please find all details below:
| Start*: |
2019-08-26 12:54 |
| End*: |
2019-08-26 14:43 |
| Duration: |
1 hour 49 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
Brussels regions : Bruxelles (1000) and Ixelles (1050) |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Inbound Telephony / outage / Solved /
Dear customers,
We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage. Further updates will be released as soon as possible.
Please find all details below:
Edit 10:41*: Power was restored and helpdesk queues are reopened. Our apologies for the inconvenience.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path.
Further details on the affected areas and an estimated duration will be released as soon as possible.
Please find all details below:
| Start: |
2019-08-01 00:10* |
| End: |
2019-08-01 13h58* |
| Duration: |
13h48min |
| Impacted services: |
All internet services |
| Affected Areas: |
Belgium & The Netherlands |
UPD 10h10*: Eurofiber is investigating the outage. Estimated time of resolution: 2019-08-01 15h00*
UPD 13h58*: Splicing works ended. Traffic runs its normal path.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Issue / Netherlands / Solved /
Dear customers,
We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30.
While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2019-07-17 20:30* |
| End: |
2019-07-18 16h18 |
| Duration: |
20h38min |
| Impacted services: |
all internet services : slower speeds and latency |
| Affected Areas: |
Belgium and the Netherlands |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / outage / Solved / Telephony /
Dear customers,
Early this morning we experienced a general outage with telephony due to our maintenance. Our Network Operations team has investigated and resolved this outage.
Please find all details below:
| Start: |
2019-07-11 06:00* |
| End: |
2019-07-11 07:42* |
| Duration: |
1h42m |
| Impacted services: |
All telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time