Belgium / outage / Solved /
Dear customers,
We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
EDIT 10:19*: The issues were resolved at 9h30. We are investigating further.
Please find all details below:
| Start*: |
13-08-2021 8:15* |
| End*: |
13-08-2021 9:30* |
| Duration: |
Approx. 75 minutes |
| Impacted services: |
Mail/webmail services, my edpnet, etc. |
| Affected Areas**: |
ALL |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Domain / Solved /
Dear customers,
We would like to inform you about an issue we had on our dnsbelgium.be platform. Due to human error, a pre-set group of name servers (ns1 & ns2.edpnet.be) were changed as a whole rather than for a single domain, causing a temporary outage for domains managed under this group. Some of our .be-domains were affected this way.
The error was made at approx 11h50* and corrected at 13h30*.
We apologize for the inconvenience. If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
*local time
Belgium / Info / Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage.
Please find all details below:
| Start*: |
14-04-2021 11:58 |
| End*: |
14-04-2021 13:37 / 15h12 |
| Duration: |
1 hour 39 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
UPD 12h40: the problem has been located. Our engineers are working to get the link up as soon as possible.
UPD 13h13: we suspect broken card on top of the fiber cut. Our technician is on his way to replace the card. Estimated time of resolution : 15h00
UPD 13h40: the problem on the main path (fiber cut) is fixed. The links are coming up.
UPD: 15h20: The faulty card has been replaced. The problem is fully resolved.
Belgium / Closed / Info / Netherlands / Solved /
Dear customers,
We have experienced an outage with our reachability by phone. We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage.
Please find all details below:
| Start*: |
22-03-2021 08:08 |
| End*: |
22-03-2021 09:40 |
| Duration: |
1 hour 32 minutes |
| Impacted services: |
edpnet support reachability |
| Affected Areas**: |
edpnet office |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Issue / outage / Solved /
Dear customers,
On Sunday 13/12/2020 edpnet experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue.
Please find all details below:
| Start*: |
2020-12-13 05:25 |
| End*: |
2020-12-13 11:20 |
| Duration: |
5 hours 55 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / outage / Solved /
Dear customers,
Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted.
Customers may notice higher latency and speed issues.
Please find all details below:
| Start*: |
2020-11-13 08:58 |
| End*: |
2020-11-13 10:55 |
| Duration: |
1h57min |
| Impacted services: |
high latency, speed issues |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
UPDATE 10h44: technicians are currently fixing the faulty fiber joint
UPDATE 11h00: the link is restored. Traffic flow is coming back to normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing an outage with internet services (traffic drops). Our Network Operations team is investigating the outage.
Further details on the affected areas and an estimated duration will be released as soon as possible.
EDIT 19:40*: Our DNS-servers were the target of a concerted DDOS-attack for approximately one hour (18:00 – 19:00), involving large amounts of traffic and major network saturation. At this time the attack has cleared up and we are investigating further.
EDIT 30/8 20:35*: It seems like we’re being attacked again since a few minutes. Our Network Operations team is investigating. More updates will follow soon.
EDIT 20:45*: The attack was mitigated after some actions from our Network Operations team. It was smaller than last time, but still very much able to knock out our DNS-servers. We’re working to restore all services.
EDIT: 21:15*: All services are restored.
EDIT: 31/8 5h05 We experienced other waves of DDoS attacks between 30/8 22h20 and 31/08 05h05. For the moment, the attacks are fully mitigated.
We apologize for the inconveniences.
Best regards
The edpnet team
Info / Issue / Netherlands / outage / Solved /
UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week.
UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon.
Dear customers,
We are currently experiencing a fiber cut within our network. Internet and telephony services are unavailable for our customers in the Netherlands. Our Network Operations team is investigating the outage.
Further details and an estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Issue / outage / Solved /
UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week.
UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon.
UPDATE 11h49: Sorry for the delay in our update. We are hoping to solve the root cause of our problem as soon as possible. If you want to read some background information, you can read this Datanews article:
Dutch: https://datanews.knack.be/ict/nieuws/glasvezelprobleem-zorgt-voor-panne-bij-edpnet/article-news-1598649.html
French: https://datanews.levif.be/ict/actualite/un-probleme-de-fibre-optique-provoque-une-panne-chez-edpnet/article-news-1288179.html
UPDATE 10h13: Internet services in all areas are affected. Our engineers are working on it.
Dear customers,
We are currently experiencing a fiber outage within our network. You may notice capacity issues. Our Network Operations team is investigating the outage.
Further details and an estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Internet / outage / Solved /
Dear customers,
We are currently experiencing an outage with our DSL services in the southern provinces. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
2020-03-31 06:29* |
| End*: |
2020-03-31 11:15* |
| Duration: |
4:45h |
| Impacted services: |
All DSL services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Charleroi, Mons, Tournai, Namur |
EDIT 10:30*: The cause is found. During a migration to proactively improve our capacity due to the increasing bandwidth usage, an issue with our supplier’s hardware occurred causing them to block traffic. We are currently working with the supplier to rectify this problem as soon as possible, this happens region per region.
EDIT 11:15*: All regions have been brought back online. The issues should be resolved. It is possible you will need to restart your modem to come back online.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site