Belgium / Info / Internet / Planned / Scheduled / Telephony /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: |
2018-10-08 01:00* |
| End: |
2018-10-08 06:00* |
| Duration: |
5 hours : potential impact: 02h30 |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
La Louvière, Manage, Morlanwelz: 064 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Internet / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: |
2018-10-03 01:00* |
| End: |
2018-10-03 06:00* |
| Duration: |
5 hours : potential impact: 02h30 |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
Wavre: 010 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Internet / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: |
2018-10-01 01:00* |
| End: |
2018-10-01 06:00* |
| Duration: |
5 hours : potential impact: 02h30 |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
Genk: 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Internet / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, BBOX modem, etc.).
Please find all details below:
| Start: |
2018-09-24 01:00* |
| End: |
2018-09-24 06:00* |
| Duration: |
5 hours : potential impact: 02h30 |
| Impacted services: |
internet connectivity and telephony |
| Affected Areas: |
Brussels/Ixelles/Etterbeek: 02 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to upgrade the software on one of our routers, which is required to resolve some outstanding bugs.
This will cause an impact across many of our services.
Please find all details below:
| Start: |
2018-09-14 01:00* |
| End: |
2018-09-14 05:00* |
| Duration: |
5hours |
| Impacted services: |
Up to 1hr of impact to traffic in our Sint Niklaas colocation and bundled DSL orders
Up to 2hrs of impact to telephony, hosting and email services. |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Issue / outage / Solved / Telephony /
Dear customers,
We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem.
Please find all details below:
| Start: |
2018-08-28 06:44* |
| End: |
2018-08-28 12:24* |
| Duration: |
TBC |
| Impacted services: |
Telephony: ingoing and outgoing calls |
| Affected Areas: |
All |
Update: 28/08 10:00 Our engineer has found the issue and is working on a solution
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / email / Info / Mail / Maintenance /
Dear customers,
Edpnet has done an emergency maintenance in order to perform a file system check regarding our mail system and to remedy occurred errors.
This maintenance may affect your services.
Please find all details below:
| Start: |
2018-08-22 20:10 |
| End: |
2018-08-22 21:40 |
| Duration: |
1h30min |
| Impacted services: |
mail/webmail |
| Affected Areas: |
all |
No mail loss was registered during the maintenance.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / hosting / Issue / outage / vpbx /
Dear customers,
We have experienced an outage with hosting/mail and VPBX services due to a networking equipment glitch.
Please find all details below:
| Start: |
2018-08-21 14:50* |
| End: |
2018-08-21 16:45* |
| Duration: |
1h55min |
| Impacted services: |
Hosting/mail/ VPBX |
| Affected Areas: |
All |
Update: 21/08 15:50 VPBXs starting up
Update: 21/08 16:08 Mail service is back online, starting delivery
Update: 21/08 16:43 Hosting service is up
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to install a next-generation router which will offer an important increase in network capacity.
This maintenance may affect your services.
Please find all details below:
| Start: |
2017-08-20 01:00* |
| End: |
2017-08-20 06:00* |
| Duration: |
02h 30min |
| Impacted services: |
all internet services |
| Affected Areas: |
Nivelles: 067 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Inbound Telephony / Info / Maintenance / Netherlands / Scheduled / SIP / VoIP /
Dear customers,
Edpnet has planned a maintenance in order to ensure the quality of our telephony.
This maintenance may affect your services, but no impact is expected.
Please find all details below:
| Start: |
2018-08-14 5:30* |
| End: |
2017-08-14 6:30* |
| Duration: |
1 hour |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time